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Renewed but still says expired

Scholar

Renewed but still says expired

I renewed my subscription but the application still says expired. When I click Renew and login in it says I am up to date. How do fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: Renewed but still says expired

If you force an update check in the application, I believe this also syncs with the subscription server, so that may resolve the issue.  If you need further help with that, do come back to us. 

If that fails, you may have to contact Support, as licensing issues can't be dealt with on the forum. 

Contact Support by Phone or Chat

2 REPLIES 2
Superuser

Re: Renewed but still says expired

If you force an update check in the application, I believe this also syncs with the subscription server, so that may resolve the issue.  If you need further help with that, do come back to us. 

If that fails, you may have to contact Support, as licensing issues can't be dealt with on the forum. 

Contact Support by Phone or Chat

Scholar

Re: Renewed but still says expired

That resolved it. Thank you!