Renewal of subscription key.

Scholar

Re: Renewal of subscription key.

Hi,

Thank you. Can I look for you if I have anymore enquiries? Thanks.

Scholar

Re: Renewal of subscription key.

Hi,

I just tried to install the F-Secure on my relative's pc with the old subscription key but it was stated there to check that I have entered the subscription key correctly. Please help. Thanks.

F-Secure Product Expert

Re: Renewal of subscription key.

Hi ruanner,

Kindly check and ensure that your subscription key was entered correctly. Also, make sure that you have the correct installer.

http://www.f-secure.com/en/web/home_global/support/installers

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Renewal of subscription key.

Hi,

I seem to have lost the subscription key... Can I get a new one?

Sorry and thanks..

F-Secure Product Expert

Re: Renewal of subscription key.

Hi ruanner,

In this case, no new subscription key is required. Kindly review your order confirmation e-mail for subscription key.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Renewal of subscription key.

Hi,

I may have deleted the email with the subscription key. My order number is xxxxxxxxx.

Thanks.

 

 

Edited: Order number removed.

F-Secure Product Expert

Re: Renewal of subscription key.

Hi ruanner,

Unfortunately I'm not able to provide you the subscription key here. Please open a Service Request to retrieve your order details.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Renewal of subscription key.

Hi,

I've just sent a support request. Just waiting for reply now. 

Thanks,

Scholar

Re: Renewal of subscription key.

Hi,

How does the move license feature work? Does it move the license from a computer which is not using to the computer I want to install to? Thanks.

Former F-Secure Employee

Re: Renewal of subscription key.

Hi ruanner,

 

The subcription key will only be released if proper uninstallation is done which is from the Program and Features. Once the license is released you will be able to use it with other compatible computers.

 

Thanks.


Best Regards,
Jagadesan

 
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