Can anyone help - my problem is similar except I HAVE paid the renewal, downloaded and run the "install". It says it has updated but when I activate F-secure on the device it shows status as expired.
Could you try to follow the instructions given on this article?
Hello. The F-Secure dialogue box shows the subscription as expired and I cannot select the Tools tab. When I check MySafe it confirms my subscription is active till 23/12/2015 but the device statusrow says the licence is "not in use" and I need to install the client. Repeating the ownload and install runs real fast and declares it's been updated.....
me again. Your tip led me back to the dialogue box, clicking on the ? next to the expired status got me to help and miraculously to an Activate button. It's working now. Thank you Ben (community manager) - you're a star!
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