Re: Manual scan freezes

Novice

Re: Manual scan freezes

manual scan freezes every time I try to run it.... i cannnot use the mouse and/or keyboard how can I fix this?

1 REPLY 1
Superuser

Re: Manual scan freezes

Hello,

 

So, just how it was with topics like:

Could you try to contact their official Support channel (chat, for example):

for proper investigation.

 

Otherwise, maybe good to know more information about your situation:

- what is your F-Secure solution? F-Secure SAFE and what is your build?

- what is your OS? Windows?

- manual scan for certain item? or for any? in addition, "manual scan" is "scanning" from user interface or by right-click for item (context scan)?

- freeze is right after running? Or after some seconds of scan?

 

Thanks!