Re: Bill was charged twice

Novice

Re: Bill was charged twice

Hi. I keep getting reminders to renew my F-Secure SAFE licence however I have gone back over my bank account details and see that I have in fact paid two subscriptions in December 2016. One I thought was for F-Secure SAFE. Have tried both the chat line and telephone line but I may as well have been trying to get through to NASA. Has anyone else had this experience?

2 REPLIES 2
Community Manager

Re: Bill was charged twice

Hi BigA,

 

This needs support investigation to find more on the purchase details. I have escalated this post now to our support team and one of our support team members will contact you via email for further communication.

 

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Aspirant

Re: Bill was charged twice

I had this same problem but it was resolved in two days once the support team got to it. Never heard back from Cleverwhatever...