Re: Bill was charged twice

BigA
BigA Posts: 1 New Member
in F-Secure Internet Security

Hi. I keep getting reminders to renew my F-Secure SAFE licence however I have gone back over my bank account details and see that I have in fact paid two subscriptions in December 2016. One I thought was for F-Secure SAFE. Have tried both the chat line and telephone line but I may as well have been trying to get through to NASA. Has anyone else had this experience?

1Like Awesome

Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi BigA,

     

    This needs support investigation to find more on the purchase details. I have escalated this post now to our support team and one of our support team members will contact you via email for further communication.

     

    1Like Awesome
  • minna3
    minna3 Posts: 5 Observer
    I had this same problem but it was resolved in two days once the support team got to it. Never heard back from Cleverwhatever...
    Like Awesome
This discussion has been closed.

Categories

Pricing & Product Info