Before you get the mac computer, first of all did you make a Mac OS X maverick recovery USB thumb drive???
Because if you didn't have that, there is no way, you can format your Mac computer and reinstall your OS X.
Make sure all the Apps that you purchase comes from apple apps store.
Make sure you back up your data, photos, files to an external USB or Thunderbolt
Make sure you have a Apple ID and register to Apple.
Did you purchase the Apple Warranty, Apple Care???
You can only use 3 years on a new Mac computer if you buy Apple Care.
Otherwise, you may have an old Mac Computer model.
If you have Apple Care and if it still under warranty you can send your Mac for repair.
You can make a Apple MAC OS X Mavericks USB thumb drive here at this link:-
You need at least 8 or 16 GB thumb drive inorder for you to make a USB Recovery image.
Remember once you formatted that hard disk, all the data in the Mac will be gone.
You need to back up your important data to an external harddisk like...
But first of all you need to detect the virus first before you proceed any ot these methods as I mentioned above.
Did you have a legit copy of Microsoft Office being install on your Mac???
Did you buy and have a DVD copy of it???
If you intend to call F-Secure support there is a hotline number which you can call base on your country location.
|United Kingdom||English||Mon-Fri 9-18*)||0870 0130 794|
|United States and Canada||English||Mon-Fri 9-18*)||866-295-2725|
|Asia/Pacific (Malaysia)||English||Mon-Fri 9-18*)||+60 3 7712 4605|
|Australia||English||Mon-Fri 9-18*)||1300 195 516|
|Belgium||French and Dutch||Mon-Fri 9-18**)||02 256 66 60|
|Denmark||Danish||Mon-Fri 8-17**)||70 20 41 51|
|Finland||Finnish and English||Mon-Fri 8-18**)||09 8862 5050|
|France||French||Mon-Fri 9-18**)||01 73 03 65 43|
|Germany||German||Mon-Fri 9-19**)||069 669 831 31|
|Hong Kong||Cantonese, English||Mon-Fri 9-18**)||3071 4907|
|Netherlands||Dutch||Mon-Fri 9-18**)||020 5040608|
|Norway||Norwegian||Mon-Fri 8-17**)||22 419 890|
|Poland||Polish||Mon-Fri 9-18**)||22 356 1946|
|Sweden||Swedish||Mon-Fri 8-17**)||08 507 440 11|
|Switzerland||German, French and Italian||Mon-Fri 9-18**)||084 220 40 80|
|All other countries||English||Mon-Fri 8-18 EET**)||+358 9 8862 5050|
*) Service hours are shown in local time and are subject to change.
**) Closed on public holidays.
Are you sure you got the correct ip address...
Because base on the info that I have I trace it and it comes from Australia.
You didn't come from Australia did you???
(Please do not tell where are you from in the forum)
Did you do a quick format or zero out.
Have you zero out your harddisk.
The only think I can think off now, if your macbook pro is still under warranty, you can go to Apple Support Center and have it replace.
Because the newer Macbook Pro comes with SSD pci-e card.
Like the one here...
The SSD is very very expensive to replace.
The older macbook pro the non retina ones have normal harddisk...
if you back up with an infected Mac, of course the virus is still intact.
You must remember how does it happen, what did you do.
You cannot simply assume ...
You have to remember.
Well at least you have this forum to back you up if you are innocent.
Don't forget to click on the Kudos button if the issues have been solve.
First you said it is a Davinci Mac OS X malware virus.
Now you said someone is monitoring you. Who is monitoring you???
Did you happen to get infected by a Government Virus???
You use Intego for Antivirus and do a Full Scan on your Macbook Pro , iPhone and iPad.
If you think someone is monitoring you, someone must have access to your computer.
And know your password. Someone must have remote login to your mac via root and also do a remote desktop. VNC and screen sharing.
make sure your system preference sharing option is turn off and make sure your firewall is turn on and block all incoming.
Change your password, do not use the same password as before.
Check your account names see if there is more than one user in your User account.
Make sure root account is not turn on.
Do not use a simple password to guess.
Muted your sound level on your macbook pro and cover the Web cam with a paper and sticky tape. Or a plaster.
Change all your router admin password.
Do a video recording on your hand held video camera.
And record everything proof that you have.
And informed to the Police, if you think your life is at stake!
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