Problems with auto update to IS2013

Supporter

Re: Problems with auto update to IS2013

Hi Suf,

 

Did you try regular uninstallation from Windows Control Panel first? Because in the state you are now, I would just think of doing a full reinstall of FSIS so you can remove it properly from ControlPanel afterwards. 

suf
Aspirant

Re: Problems with auto update to IS2013

Nope, I didn't. The support suggested "the tool" and Ville menitoned it should be resorted to basically in a messed up situation, whichi kind of what I have. Nothing has still happened, except mem usage is up to 1.9 GB for "the tool". I guess I have better stop it and try to do a proper Win uninstall, unless I haven't messed things up trying "the tool" first. Gee, I hate computers...

Regular Member

Re: Problems with auto update to IS2013

Ville, a note about moving a license to another computer:

I already found the news article F-Secure Internet Security 2012 Service Release 2, which says:

 

"...  the new license recycling feature which allows the user to move a license to another computer if all the available seats on the subscription group are taken. For a more detailed description of the updates, read the release notes related to the service release."

 

and includes a link to the actual release notes. However, when I open that file, I only find

 

"License recycling, license can be moved to another computer if user has used all the available seats on the subscription group."

 

listed as one of the new features, but nothing more. Even the short news article says more, and also you said more in your reply: "if you install with all licenses used ...". That info is not included in the release notes or anywhere else on the support pages either. The news article is the only place where I can see it, besides this discussion forum.

Could you please ask your documentation folks to add a proper description of the license recycling feature somewhere where customers can find it?

Highlighted
Supporter

Re: Problems with auto update to IS2013

Hi Suf,

 

Dont' give up.

 

I doubt you can go now for a regular uninstallation once the tool has been running already, but I guess it won't harm any if you try it. However, if that doesn't work, please try what I said above, try reinstalling the Suite over your current messed up version so you can remove it properly from Windows ControlPanel afterwards. 

suf
Aspirant

Re: Problems with auto update to IS2013

Hi,

 

I was just about to give up when things started happening, after 2h15m...... The uninstall finished and automatically rebooted the computer. Then I ran the installer, and I now (hopefully) have a fresh FSIS2013, except it still looks a bit strange in the status window, as the first item ("Searching for virus"; my translation) says "Updating" just prior to the slide switch (although the switch itself is in the "on" state, green background).

 

Right now I do see network traffic, so I hope it really is updating the virus data base. (My "botched" update, if that it was, never left this "Updating" state.)

 

Now this was nerve wrecking, and I'm not completely through until I see the state of that item real green... Smiley Mad

suf
Aspirant

Re: Problems with auto update to IS2013

Now, finally, the last switch turned "real green", so perhaps I am really through!!!

 

Smiley Very HappySmiley FrustratedSmiley Very Happy

suf
Aspirant

Re: Problems with auto update to IS2013

Oh, I forgot to say: Thanks for all the moral support!!!

suf
Aspirant

Re: Problems with auto update to IS2013

Hi Ville,

 

You may have seen above that I (probably) succeeded with the re-install, using the FS uninstall tool. Please accept the following comments for future consideration:

  • It took way much longer to uninstall than support hinted at (2h15m rather than suggested 2-10m, extreme difference!).
  • As there is no proper way to see progress in that tool I got pretty nervous, particularly as mem usage for the process approached 2GB for no visible reason.
  • The original, automatic upgrade that started the whole thing was also disconcerting, as there was no indication anything was going on - things just started acting up.
  • The "Banking protection" function scared the wits out of me when it appeared, as I was in no way prepared that it would be there.

I work with S/W quality myself, so I am well aware of the problems you(?) as a developer face - please just take my comments into consideration as far as possible, and feed them into customer support and/or into your issue handling/tracking system. Should you wish/need further info I would be happy to supply it!

 

Many thanks for participating in the forum!

Supporter

Re: Problems with auto update to IS2013

Hi Suf,

 

I'm happy to hear your succeeded. Enjoy ! Smiley Happy

F-Secure

Re: Problems with auto update to IS2013

Hönö,

 

I'm taking it seriously. Since Windows is slightly different after a while for every user, there are a lot of hard to reproduce problems. I need your help to investigate it further - see your private messages.

 

Ville