Problem in installation of internet security 2013

Scholar

Problem in installation of internet security 2013

i bought upgrade of internet security 2013 for 3 pcs and when i installed it on my first pc, i have no problems.

but when i try to installed on my second pc the installation procedure tells me: "the subscription key is already been used the the maximum number of times allowed"

 

what is the problem? excuse me for my english but i'm italian

waiting for an answer, thanks!

5 REPLIES 5
Senior Advisor

Re: Problem in installation of internet security 2013

Hi

 

You have to call up F-Secure Italy Support Call center.

 

See:-

 

http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support

 

Email here:-

 

http://www.f-secure.com/en/web/home_global/support/contact/request

 

Chat Online:-

 

http://www.f-secure.com/en/web/home_global/support/contact/chat

 

ItalyItalianMon-Fri 9-18

199 400 048

Scholar

Re: Problem in installation of internet security 2013

thank you so much.

I have already tried to send an email to f-secure support. and "Chat temporarily not available".

is a problem if i keep the 2012internet security for a few days after the end of the contract?

F-Secure Product Expert

Re: Problem in installation of internet security 2013

Hi pippothebest,

1. Review your Order Confirmation to ensure the subscription key type you purchased. (1 PC or 3 PCs)
2. You may contact our Support to verify your subscription key status. "Chat temporarily not available" because Italian support only available on Mon-Fri 09:00-18:00, I apologize for inconvenience caused.
3. It is not recommended to leave the computer unprotected. It will make your computer vulnerable because the virus definition update would stop when your subscription expired.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Problem in installation of internet security 2013

how can i review my order confirmation?

in the product is written "upgrade for 3 pcs for 1 year"

 

F-Secure Product Expert

Re: Problem in installation of internet security 2013

Hi pippothebest,

Please refer the post by Rusli above to contact our Support, we can check the subscription key status for you.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.