I have raised this with both cleverbridge and Virgin who have both stated that this is an F-Secure issue.
The virgin site clearly states
"Included at no extra cost for 12 months, then £25 a year, no upfront cost."
However cleverbridge has charged £44 for the renewal.
When I log into F-Secure it is showing the Virgin media logo so it is a linked account.
Please can someone explain this difference.
Any account/subscription issues need to be checked by our support as this can't be handled in the Community directly. Please get in touch with our Support team via phone/chat in order to troubleshoot this further.
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