The CD has logic to download always the latest network installer and use that, so the problem should be fixed for you. Could you try installing with the latest version from http://www.f-secure.com/en/web/home_global/support/installers and see if that fixes the problem. If so, then we have some issue with the CD.
Offline installer is problematic. User is not truly protected after installation since it's horribly out of date. It will have to download the latest version of software (the same amount as network installer) and reboot to be protected. And of course some users will never upgrade, instead using potentially years old offline installer which at that point offers no significant protection.
Good to know that it is working while installing online, we will check on next attempts and give you feedback.
Yes, it troubled mostly with Windows 7 in our case. I didn't hear about XP or 8, hope they didn't have problem.
You are right. We see users with different choice, many many users are still living with XP ! Very few are taking Windows 8. The need for offline installer is customers with less/no IT skills demand retailers to instal and activate on spot, some gets installed and later activate by themselves.
When installing at retailers point (alongwith activating same time, for F-Secure) takes too long (as obvious) customers get impatient, start complaining. It is risky at this point when they quickly change mind and get away with other brands. If it was installed offline then it is sold and they can't switch.
This sounds tricky but that's exactly what other leading brands are also doing. We need to walk towards customers' expectations and convenience, at the same time keeping our quality high. Remember Bangladesh has 160 million people of whom today only 5% is using PC and growth rate nowadays is more than 10% yearly. And we have just introduced F-Secure last year while Kaspersky is leading with more than 50% share (in 5 years) followed by Norton with 20% in 10+ years !
Thanks again for your patient hearing to distant calls and proactive advice, highly appreciated :)
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