My-Fecure changed password is not being recognised

AspieKatrine · May 2019

I have gone through the procedures of setting a new My F-Secure password but whenever I try to put in my new changed password it is not being recognised. I have tried several times but nothing works. Please can you help me.

Ukko · May 2019

Hello,

Sorry for my reply. I am only an F-Secure user (their home solutions).

So, your experience is about My F-Secure Account:

https://my.f-secure.com/login

Where it is possible to use "Forgot your password?".

Then to type your email address and confirm it.

As a result, should be output something like:

Changing your password

A message was sent to 
*******@********.com

You will receive an email or text message shortly. If you do not receive the message, make sure that you entered the same contact information that you used during registration.

And after using received letter (actual changing password) - chosen password is not accepted?

OR your experience is about "logged" state and built-in to portal functionality for changing password? And password is not changed via these steps?

Thanks!

AspieKatrine · May 2019

My chosen password was been accepted when I first change but not when I try to log back again. I did not use the forget password as that feature was not there.

Thank you for your help

Ukko · May 2019

So, if on current time password is not accepted - maybe one option is try to use "the forget password".

All in all, good to check that input (password) is correct with your tries.

In addition, it is possible to contact their direct official Support Channels:

https://www.f-secure.com/en/web/home_global/contact-support

Since passwords and access to account is kind of "private" thing.

Thanks!

My-Fecure changed password is not being recognised

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