Malicious file found - but alls scans without result

Scholar

Malicious file found - but alls scans without result

Hello,

For some time, the program has been permanently reporting that it has found a malicious file that has been deleted.

These files are located on C: \ WINDOWS \ TEMP starting with WAX***.TMP

 

All scans performed did not find any requirement or malicious software.

Also the F-Secure Online scanner and Windows Defender as well as Windows Defender Offline could not find any threat.

 

Please help! Where ist the Problem?

Thx a lot!

 

1 ACCEPTED SOLUTION

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Superuser

Re: Malicious file found - but alls scans without result

Hello,

 

Sorry for my reply.

 

If I normally understand you get notifications about real-time detections this .tmp files.

 

But do you have installed F-Secure AV/IS/SAFE and did full scan system as additional to F-Secure Online Scanner brief check (which also available as Cleanup Tool under F-Secure installation)? And does if found something?

 

Or if you have another security solution - do you able to provide also "detection"-name (like how it called as malware);

 

With any of situation you able try to transfer such file to F-Secure SAS:

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-file

 

There you able choose option  (as description and mail for get response from F-Secure Lab). As result - maybe they will explain "what is it" and reasons for detect as malware or as safe-files.

 

Sorry for my reply else one time.

 

Thanks!

 

View solution in original post

2 REPLIES 2
Highlighted
Superuser

Re: Malicious file found - but alls scans without result

Hello,

 

Sorry for my reply.

 

If I normally understand you get notifications about real-time detections this .tmp files.

 

But do you have installed F-Secure AV/IS/SAFE and did full scan system as additional to F-Secure Online Scanner brief check (which also available as Cleanup Tool under F-Secure installation)? And does if found something?

 

Or if you have another security solution - do you able to provide also "detection"-name (like how it called as malware);

 

With any of situation you able try to transfer such file to F-Secure SAS:

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-file

 

There you able choose option  (as description and mail for get response from F-Secure Lab). As result - maybe they will explain "what is it" and reasons for detect as malware or as safe-files.

 

Sorry for my reply else one time.

 

Thanks!

 

View solution in original post

Scholar

Re: Malicious file found - but alls scans without result

Hello Ukko,

 

tanks a lot for your reply and apologies for my late reaction.

 

On the effected PC ist F-Secure IS installed and der real-time scanner is active. And you are right the notifications came from the real-time scanner.

 

In the meantime I contacted the support directly.

All-clear! Smiley Very Happy

It was a false recognition.

 

The detection will be  adapted accordingly.

 

Thanks!