Mac Anti Virus update?

Scholar

Mac Anti Virus update?

I've started getting a popup to install an update for Mac Anti Virus - could someone confirm that this is a real push? 

Two differences that are in this 'new' installer but not in the installer available from F-Secure's site:

1) The installer window has green banner text under the installation steps

2) The pop up installer license terms have no date

 

I've tried to chat with support, and been disconnected each time after a 10 minute wait

 

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
Scholar

Re: Mac Anti Virus update?

Spoke with tech support. There was a push, and some people are having issues with the installation files. Suggestion I received was to uninstall and reinstall the Fsecure AV application.

Here's what I was told:

Caveat lector, I have not tried this yet...

 

Regards to this issue, the latest version of F-Secure Anti Virus has been pushed. The size of the installer should be about 20MB. We recommend you to use the steps below in order to upgrade/reinstall the F-Secure program.

A) To uninstall the F-Secure Antivirus for Mac
1.Open the folder where you installed the product. By default, the product  is in the Applications folder.
2.Open the F-Secure folder.
3.Double-click the Uninstall F-Secure Anti-Virus for Mac icon. The  uninstallation program opens.
4.Click Uninstall . You need to enter your administrator password to  uninstall the product.
5.Enter your administrator user name and password and click OK .

B) To install the F-Secure Antivirus for Mac
Download link
http://download.f-secure.com/estore/f-secure_anti-virus_for_mac.dmg

 

View solution in original post

Scholar

Re: Mac Anti Virus update?


@drisis wrote:

Spoke with tech support. There was a push, and some people are having issues with the installation files. Suggestion I received was to uninstall and reinstall the Fsecure AV application.

Here's what I was told:

Caveat lector, I have not tried this yet...

 

Regards to this issue, the latest version of F-Secure Anti Virus has been pushed. The size of the installer should be about 20MB. We recommend you to use the steps below in order to upgrade/reinstall the F-Secure program.

A) To uninstall the F-Secure Antivirus for Mac
1.Open the folder where you installed the product. By default, the product  is in the Applications folder.
2.Open the F-Secure folder.
3.Double-click the Uninstall F-Secure Anti-Virus for Mac icon. The  uninstallation program opens.
4.Click Uninstall . You need to enter your administrator password to  uninstall the product.
5.Enter your administrator user name and password and click OK .

B) To install the F-Secure Antivirus for Mac
Download link
http://download.f-secure.com/estore/f-secure_anti-virus_for_mac.dmg

 


This worked for me :)

View solution in original post

12 REPLIES 12
Scholar

Re: Mac Anti Virus update?

Same here - F-Secure appears to want to run an update on my Mac but when I do it (after entering my laptop's admin password - d'oh!) it fails with an odd error - something about not being able to find the data?

 

My details:

F-Secure Anti-Virus for Mac (B11500.C110)

OS X 10.7.5 (11G63)

Scholar

Re: Mac Anti Virus update?

Same here.

Here is the box. It's very persistent, keeps popping up.

Screen Shot 2013-07-17 at 12.29.02 PM.png

Scholar

Re: Mac Anti Virus update?

I've got the same message yesterday at first ant today also. Installation message was written in Finnish. Anyway installation fails with message: Can not find data for installation. I am waiting for F-Secures comments.

Scholar

Re: Mac Anti Virus update?

same problem here, awaiting for  a solution...

 

We have two macs and there was no problems with the second one.

Scholar

Re: Mac Anti Virus update?

I am getting this pop up alle the time here on my Mac , that are saying that i need to update my F-Secure

But when i try it always go wrong.

What is this ??

Scholar

Re: Mac Anti Virus update?

I am also get this persistent message with the same inability to install telling me it can't find the data to install.  I checked my subscription date and it's not due to expire until October this year. What's going on F-Secure?

Scholar

Re: Mac Anti Virus update?

Same problem.. The message is appearing every now and then. But no chance to update. No need for the product update yet. 

Novice

Re: Mac Anti Virus update?

I started getting the same pop-up as of yesterday.  When I do the Exclamation Mark that the data couldn't be found....etc., I immediately thought Virus/Trojan scam!  I ran a scan to make sure I didn't fall victim of an intruder...and everything was clean..now I just hit Remind Later..then it comes back an hour later.  This is suspicious; however, what I find even more troubling is no response from F-Secure.  I will cancel my subscription and remove the program if it persists.

Scholar

Re: Mac Anti Virus update?

Spoke with tech support. There was a push, and some people are having issues with the installation files. Suggestion I received was to uninstall and reinstall the Fsecure AV application.

Here's what I was told:

Caveat lector, I have not tried this yet...

 

Regards to this issue, the latest version of F-Secure Anti Virus has been pushed. The size of the installer should be about 20MB. We recommend you to use the steps below in order to upgrade/reinstall the F-Secure program.

A) To uninstall the F-Secure Antivirus for Mac
1.Open the folder where you installed the product. By default, the product  is in the Applications folder.
2.Open the F-Secure folder.
3.Double-click the Uninstall F-Secure Anti-Virus for Mac icon. The  uninstallation program opens.
4.Click Uninstall . You need to enter your administrator password to  uninstall the product.
5.Enter your administrator user name and password and click OK .

B) To install the F-Secure Antivirus for Mac
Download link
http://download.f-secure.com/estore/f-secure_anti-virus_for_mac.dmg

 

View solution in original post