In this case I would suggest the instructions found from following article:
If that didn't help, please open a support request at:
There should be "Remove" and "Reinstall" links inside the same box where it states "License not in use". In this case you can click the "Reinstall" and proceed with the download from there.
Correct me if I am wrong, but was it so that the "Remove" and "Reinstall" links are both missing?
As this sounds quite odd, could you please provide a screenshot of that view?
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