Are you migrating from Virgin Media Security, or from another security product? You need to fiully remove your previous security software before installing F-Secure.
If that's not the issue, then please provide more details, such as which operating system, and which version of F-Secure you're trying to install.
Not being funny, but have you actually selected the language, and ticked any T&C boxes needed prior to installation? Sorry if that's a bit basic, but sometimes we overlook the obvious. :)
My only other suggestion would be to run the VMS uninstallation tool (again?), as can be found here:
Then start again from scratch with F-Secure.
I assume you haven't any other security software installed on the machine that runs in real time?
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