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I get the following error message: "Unable to transfer subscription to this device". What should I do?

Question

I get the following error message: "Unable to transfer subscription to this device". What should I do?

Answer

This error message is displayed when the update server cannot authenticate the subscription with this device. The reason for this authentication failure is that there have been more than three attempts to move the Mobile Security installation and service subscription to another device. After three device changes, the subscription will not activate in a new device. If you need to transfer the subscription more than three times, contact support.

Pricing & Product Info

For product info and pricing please go to the F-Secure SAFE product page

Version history
Revision #:
5 of 5
Last update:
‎31-03-2016 10:26 AM
Updated by: