If you are unableto access the account or forgot your password, click on the Forgot Password option and type in youremail address for a reset link to be sent.
Select the device namethat you wish to reinstall and click Release License.
A page will appear to confirm the action. Click on Release License. The license is now removed.
Click + Add device.
Choose My device, My child's Device or Someone else's device
Select the device type (the system recognizes your device type by default) and click on Download for Windows.
Once the download is completed, run the F-Secure Safe Network installer.
When the installer launches, click Accept and Install
The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected.
If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below: