I thought I had cracked it and I got it downloaded however I have now been emailed that my trial subscription has now ran out and they want me to buy a new subscription I have tried to contact f secure customer services
If you registered for F-Secure SAFE via the link in your Virgin Portal, as per this Sticky Topic then I can only suggest you send in a Suppprt Request. There have been other occurrences of this recently, but I can't remember what the outcomes were, and I'm on a mobile at the moment, so can't use the Search facility.
I cannot install F secure on my system. My windows defender and windows firewall are on - is that preventing it? I think I have removed all other security on the computer
I think F-Secure would autiomatically disable Windows Defender, but it uses Windows Firewall itself, so that should be on anyway. Are you getting any error messages? The following may help:
If you're coming from Virgin Media, you need to read this thread on how to remove VMS. It will contain the link to the Virgin Media Removal Tool which you should run before installing F-Secure.
You should also make sure that you have fully removed all other 'active', ie 'real time' anti-virus products from your machine, other than those which are certified compatible, such as Malwarebytes.. This list of Uninstallation Tools may help.
Further, check Windows Updates, and install any pending updates, as these have been known to stall an F-Secure installation.
If none of the above apply, then try using the F-Secure Uninstallation Tool to fully remove anything which may have been partially installed, and start again.
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