How to install F-Secure SAFE on your PC - for Virgin Media customers

Advocate

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

Superuser

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

Not sure what 6.0 is, but you need to have Vista SP2 for it to be supported.
Scholar

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

Thanks to you both. I will let you know how I get on.
Scholar

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

That has worked and it's installed first time. 

 

Thanks for your help. 

Superuser

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

Great, thanks for letting us know. :)
Scholar

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

I have ran c cleaner and it can't find any sign of any norton product. getting so annoyed. seems bizaar that this is taking so much effort to fix...... Thank you your advice up to now and i'd appreciate any futher help....?

Advocate

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

Did you try scanning with these:

http://www.microsoft.com/security/scanner/en-us/

http://www.malwarebytes.org/free/  (this product scans for malware types that anti-virus products usually don't)

 

And try boot to Safe Mode and run the Norton uninstall, and perhaps also AppRemover?

 

Have you tried submitting a Support Request and attaching an FSDIAG file?

Scholar

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

Tried scanners before and again now. No luck. It's not a virus problem. It won't find a norton product because it's not a virus? Ran norton scan in safe mode. Which app remover shall I run in safe mode? Shall I reboot as normal after and try to install again?
Scholar

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

Oh and I've already addd a fsdiag but can't tell you about it really. They just asked me to do all the same things as I've already done...
Scholar

Re: How to install F-Secure SAFE on your PC - for Virgin Media customers

It's done!!! Got there in the end... Thank you for your support.