For Vista you need SP2 (Service Pack 2):
I have ran c cleaner and it can't find any sign of any norton product. getting so annoyed. seems bizaar that this is taking so much effort to fix...... Thank you your advice up to now and i'd appreciate any futher help....?
Did you try scanning with these:
http://www.malwarebytes.org/free/ (this product scans for malware types that anti-virus products usually don't)
And try boot to Safe Mode and run the Norton uninstall, and perhaps also AppRemover?
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