How do I make a complaint?
Two years ago I renewed my subscription and F-Secure/Cleverbridge stole the remaining three months of the existing subscription.
Emails and telephone calls eventually re-instated the missing months, a grudging apology and an assurance that all was sorted.
Now I am getting emails saying my subscription is about to expire - 4 months in advance of the date on my software.
I am told the software will operate correctly and F-Secure will 'try' to stop the emails.
Should I dump F-Secure for a provider who listens to its customers?
Comments
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Hello,
Sorry for my reply. I'm only F-Secure user (their home solutions).
Does it's more as feedback or potential topic to discuss?
Just interesting - does main trouble is letter about expiration? And such letters are unexpected/unwanted?
Possible to suspect that such expiration letter based on your noted trouble with "three months" (which is dropped and then re-instated - but their ?! mail-server do not think so). And ?! did you mean that you're already contact their Support and receive words about ""software will operate correctly and F-Secure will 'try' to stop the emails"". Or situation is repeated after?
Another potential situations (unrelated to your situation maybe):
--> possible that expiration letter about another your potential account/subscription than your main active one;
--> such letter with any promotions or discounts;
And not sure about "who listens", but maybe "who reads".
Thanks!
