How can I tell if antivirus is working

Aspirant

Re: No visual checks on my PC screen.

Thank you.  I now have an icon!  So although F-Secure home screen says that I downloaded to my PC and tablet on the 2nd December it would appear that it was not successful.  I now have only 332 days left, not a full year.  Can this be changed please so that I now get a full year?

Advocate

Re: No visual checks on my PC screen.

You're welcome. You can wait and see if someone from F-Secure can give you an answer on that here and/or submit a support request and explain your situation:

http://www.f-secure.com/en/web/home_global/support/contact/request

Scholar

Re: How can I tell if antivirus is working

Hey blackcat.

Both your links show as "Blocked. This website has been proven as harmful".

 

I'm really tearing my hair out over this F-secure replacement for my Virgin Security.

 

My 4 options are "Online Safety", "Safe Profile", "Search", & "F-Secure".

 

The "Computer Security" icon does not show.

Scholar

Re: No visual checks on my PC screen.

I don't have the "Computer Security" option.

I have "Online Safety" showing instead.

 

What can I do?

 

When I click on that, it tells me that "harmful sites are blocked" & "Banking protection is on".

And there is a "Settings" link on that page.   If I click on that, a box comes up asking about downloading "F-Secure settings".

Should I click on that?

Senior Advisor

Re: No visual checks on my PC screen.

Hi Muzz

 

first if you can try and keep your problems to one thread it will be easier for some of the helpers here to keep up with them. 

 

Now;

 

1. Have you used the specific uninstaller for Virgin Media's previous AV? If not use that first;  http://dl01.radialpoint.net/Virgin/Uninstall/UserCommunity-Uu-RpsUU.exe

 

2. Uninstall your F-Secure SAFE as you should have 5 blue icon boxes and not the 4 you have. This means that your install is not complete.

 

SnapCrab_NoName_2014-1-3_21-35-29_No-00.png

 

3. Reboot after the uninstall. Install F-Secure again and the reboot. Fingers crossed you should then have a working F-Secure SAFE.

 

The basic problem initially for a LOT of Virgin Media customers is that their previous AV is not being completely uninstalled before F-Secure is loaded on. Once you have removed all the remnants of that old AV then you should have a successful install of F-Secure.

 

Keep us posted.

 

PS You have no Windows Updates waiting in the background? Give this recent thread a quick read as well; http://community.f-secure.com/t5/Security/How-to-install-F-Secure-SAFE-on/td-p/40711

Scholar

Re: No visual checks on my PC screen.

Hey Blackcat. That was a quick response. Thank you !

Yeah, I did originally start a thread asking about my problem, but someone responded & sent me links to similar threads with some other folk's similar questions & I found myself responsing to those as well (like I did yours). Sorry about that.

 

Anyway, it seems that I HAD uninstalled Virgin completely, it was just that (like you say) F-Secure has not installed properly.

 

So I uninstalled it & re-installed it.  Was a bit difficult trying to find my original link from Virgin to get to it so that it was free, but I found it & did it. As it was loading I could see it saying "installing Computer Security" etc etc) which I didn't get the previous time.

So I now have the 5 boxes as shown in your pic & I'm relieved that I am covered.

 

Thank you for helping me.  I was getting in a panic.

All the best.   Deryck

Senior Advisor

Re: No visual checks on my PC screen.

Hi Deryck,

 

good to hear you are finally up and running. Hope you like F-Secure.

Scholar

Re: How can I tell if antivirus is working

This looks like the worst antivirus set up on earth, I can even get my subs key to send it to another pc, no help at all going to cancel

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Former F-Secure Employee

Re: How can I tell if antivirus is working

Hello Darrenwigan,

 

Could you specify a bit more what is the issue you're having with F-Secure software?