Hi I'm a new user to F-secure following Virgin Media's change from their own branded antivirus. Had quite a few problems downloading what with removing Virgin's antivirus and Norton which was supposed ot have been wiped when Virgin's antivirus was loaded. Well all thats behind now and I have F-secure on my lap top which is running Vista.
The problem I have is that I am not sure if F-secure is running or not, Windows Security Alerts is telling me I have no Antivirus when it had previously not displayed this with virgin's antivirus. When I click F-Secure from the icons in the bottom right hand corner I only show two F-secure boxes, one for SEARCH and the other for F-Secure, is this correct ?
Any help anyone can give would be greatly appreciated as I don't want to use the PC if its not protected.
You're welcome. You can wait and see if someone from F-Secure can give you an answer on that here and/or submit a support request and explain your situation:
first if you can try and keep your problems to one thread it will be easier for some of the helpers here to keep up with them.
1. Have you used the specific uninstaller for Virgin Media's previous AV? If not use that first; http://dl01.radialpoint.net/Virgin/Uninstall/UserCommunity-Uu-RpsUU.exe
2. Uninstall your F-Secure SAFE as you should have 5 blue icon boxes and not the 4 you have. This means that your install is not complete.
3. Reboot after the uninstall. Install F-Secure again and the reboot. Fingers crossed you should then have a working F-Secure SAFE.
The basic problem initially for a LOT of Virgin Media customers is that their previous AV is not being completely uninstalled before F-Secure is loaded on. Once you have removed all the remnants of that old AV then you should have a successful install of F-Secure.
Keep us posted.
PS You have no Windows Updates waiting in the background? Give this recent thread a quick read as well; http://community.f-secure.com/t5/Security/How-to-install-F-Secure-SAFE-on/td-p/40711
I am a noobie too and installed the software as Virgin Media advised, however the link does not explain how to use the anivirus check or if the antivirus is working or not. How do we use this?
If you previously had Virgin Media Security, chances are that it hasn't been completely removed. That might lead to strange behavior when using F-Secure. The link explains how to use an additional removal tool to solve that.
A functional F-Secure should show something like this when you launch F-Secure or click the F-Secure icon in the systray(bottom right corner of your desktop):
Clicking Computer Security will show your protection status. And there you also have options to start different kinds of scans.
To verify if your anti-virus is working properly, try this safe and harmless test file: http://www.f-secure.com/virus-info/eicar.com
If your anti-virus works you should see a message like this:
Mantthanks for this... i see the panel below but have different options
I do not see Computer Security and instead I have Search. Does this mean the tool has not been installed correctly?
Hello Gwyn and Marty,
With Computer Security not installed, Windows is actually right, you are not protected.
I assume, the installation failed partially. This might be caused by previous/current other Anti-Virus software installed.
Could you please remove all other Anti-Virus software (such as the previous Virgin Media Security) and give the installation another try?
If you run into the same issue again, please contact us. We'll be able to assist.
Once correctly installed you can try some of the check tests here at AMTSO; http://www.amtso.org/feature-settings-check.html to check that F-Secure SAFE is working properly.
Further, trying to access the following site; http://unsafe.fstestdomain.com/ will test that the F-Secure Online Safety plugin is working.
Thanks NikK, on checking back through the link you posted was able to unistall all of virgin media's anto virus files and now show all the F-Secure options. As expected the Windows Security alert is not showing anymore so antivirus is up and running.
An up-to-date F-Secure SAFE, if it contains the latest release of F-Secure IS 2014, should show 6 blue boxes in the Launch Pad;
the 4 above shown in NikK's post and ones for F-Secure Key and Search.
Thanks Blackcat for the screenshot!
Just a small addition: F-Secure Key is not bundled with SAFE. It is a separate product, which you can install for free.
More info here.
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