Help i my f-secure cant remove the adware

AdventureBox
AdventureBox Posts: 1
in F-Secure Internet Security

my f-secure won't clean the adwares please help!!!! I tried action quarantine. So it says "some items could not be clean" what should I do?  I'll post a picture later but please help!

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Comments

  • Ukko
    Ukko Posts: 3,611 Superuser

    Hello,

     

    Can you to add description from log-report file about destination or file-name of detected adware?!

     

    Here can be that... current "adware"-detection under archive or something related with that (such as "installer"-file). Basically it's can be "safe" on current time, but you able to remove fulll "archive/installer" or something like that - manually.. if you not need this file.

     

    But also here can be that... system already with payload by adware and F-Secure does not detected it - such as "it was user's choice".  So, better to know... more background: log-report information about adware or information from "History of removal and Spyware" ("Removal History") - which able to get after scan/prompt or from settings under "Antivirus/Computer Security".

     

    Thanks.

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  • Rusli
    Rusli Posts: 1,015 Influencer

    Just what Simon says,

     

     

    You can try malwarebytes, adwcleaner ...

     

    http://www.bleepingcomputer.com/download/adwcleaner/

     

    Use Malwarebytes and do a full scan...

     

    https://www.malwarebytes.org/mwb-download/

     

    Or try ...

     

    Hitman pro...

     

    http://www.surfright.nl/en/downloads/

     

    Or  Bitdefender Adware remover...

     

    http://labs.bitdefender.com/projects/adware-remover/adware-remover/

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  • JohannesL
    JohannesL Posts: 38 Former F-Secure Employee

    Hi, AdventureBox!

     

    Have you had the time to try out the solutions that Simon and Rusli have mentioned?

     

    If any of those solutions solved the problem, it would be great if you put the correct post as the solution.

     

    If the problem still accurs please let us know.

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Dear pal,

     May we know whether your issue is resolved or not? If it is still not resolved, I would suggest you to open a Support Ticket:
    https://www.f-secure.com/en/web/home_global/support/support-request

    Once you have open a SRID kindly PM me the ticket number so that I can help to solve your issue.

    Thanks.
    Best Regards,
    Andy Yoon

    ..........................................................................................................................................................................................................................
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