Google File Stream blocked by F-secure

Scholar

Google File Stream blocked by F-secure

Starting yesterday Google File Stream is blocked by F-secure. The block happens will starting the application& logging in. How can I fix this?

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Accepted Solutions
Moderator

Re: Google File Stream blocked by F-secure

Hi again,

 

We did notice that the update released yesterday didn't work against all reported cases of this problem.

 

A new version of the workaround has now been released under the name F-Secure Ultralight Core 2019-02-19_01. Like the last version, this update will be applied via an automatic channel update. If you don't yet have this update installed, you should be able to get it by doing a manual check for updates.

 

If you find that even this version is unable to solve the issue with Google Drive File Stream, please reach out to our support team.

 

 

Ystävällisin terveisin/Best Regards,

Ekku

Saitko apua? Kiitä vastauksen antajaa tykkäämällä vastauksesta. Ratkesiko ongelmasi? Paina "Hyväksy ratkaisuksi" niin muutkin saavat tietää.

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9 REPLIES 9
Scholar

Re: Google File Stream blocked by F-secure

I've got this too! When logging in the whole pc freezes. The only way to unfreeze it is to send the pc to sleep. After waking up, the explorer process is restarted, interface works again. Drive File Stream is grey and signed out..

 

Still figuring out how this is possible!

Moderator

Re: Google File Stream blocked by F-secure

Hi,

 

we are aware of this situation affecting some of our customers using Google Drive File Stream and we are currently working with priority to solve this issue. 

 

As a workaround you can try disabling Real-Time scanning when attempting to login.

 

To disable Real-Time Scanning follow these steps:

 

1. Open the F-Secure SAFE user interface

2. Go to Settings

3. Turn off the Virus protection switch

 

This might allow you to login. You should also be able to turn Real-Time Scanning back on after logging in.

 

We will update this post when we have more information regarding this issue.

 

Ystävällisin terveisin/Best Regards,

Ekku

Saitko apua? Kiitä vastauksen antajaa tykkäämällä vastauksesta. Ratkesiko ongelmasi? Paina "Hyväksy ratkaisuksi" niin muutkin saavat tietää.

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Scholar

Re: Google File Stream blocked by F-secure

I had to disable deepguard as well before I could login to drive stream again.

Moderator

Re: Google File Stream blocked by F-secure

Hi everyone,

 

We are expecting to release a workaround for this issue early next week. This workaround will be distributed through our automatic update channels and will not require user actions.

 

We will keep this post updated.

Ystävällisin terveisin/Best Regards,

Ekku

Saitko apua? Kiitä vastauksen antajaa tykkäämällä vastauksesta. Ratkesiko ongelmasi? Paina "Hyväksy ratkaisuksi" niin muutkin saavat tietää.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Google File Stream blocked by F-secure

@FS_Ekku Good to hear! Thanks for the quick response!

Moderator

Re: Google File Stream blocked by F-secure

Hi everyone,

 

We have now released a workaround for this issue as an automatic channel update.  You can check if you have received the update by following the steps below. If you still have issues with Google Drive File Stream after receiving this update, please open a support ticket through our support pages.

 

  1. Right click the F-Secure icon in the Windows system tray
  2. Click Open common settings 
  3. Go to the updates page
  4. Check if you have the following update listed:  F-Secure Ultralight Core Update 2019-02-18_01

 

Ystävällisin terveisin/Best Regards,

Ekku

Saitko apua? Kiitä vastauksen antajaa tykkäämällä vastauksesta. Ratkesiko ongelmasi? Paina "Hyväksy ratkaisuksi" niin muutkin saavat tietää.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Novice

Re: Google File Stream blocked by F-secure

@FS_Ekku I Have the same issue,  the Ultralight Core Update 2019-02-18_01 did not fix it. Windows still freezes when Google drive file stream starts.

Moderator

Re: Google File Stream blocked by F-secure

Hi again,

 

We did notice that the update released yesterday didn't work against all reported cases of this problem.

 

A new version of the workaround has now been released under the name F-Secure Ultralight Core 2019-02-19_01. Like the last version, this update will be applied via an automatic channel update. If you don't yet have this update installed, you should be able to get it by doing a manual check for updates.

 

If you find that even this version is unable to solve the issue with Google Drive File Stream, please reach out to our support team.

 

 

Ystävällisin terveisin/Best Regards,

Ekku

Saitko apua? Kiitä vastauksen antajaa tykkäämällä vastauksesta. Ratkesiko ongelmasi? Paina "Hyväksy ratkaisuksi" niin muutkin saavat tietää.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Highlighted
Scholar

Re: Google File Stream blocked by F-secure

I can confirm that this update resolves the issue with the file stream! Thanks for the quick response!