Facebook F-Secure malware scanner

Novice

Re: Facebook F-Secure malware scanner

I have been locked out of my fb account, after clicking to run F-Secure.  What do I do?

F-Secure Product Expert

Re: Facebook F-Secure malware scanner

Please check out this one. It can be so that you downloaded scanner but didn't run it.

 

https://community.f-secure.com/t5/Security/Facebook-F-Secure-malware/m-p/73268/highlight/true#M13006

Novice

Re: Facebook F-Secure malware scanner

Está afectada por alguna cuenta de terceros
Superuser

Re: Facebook F-Secure malware scanner

Please post in English. There is plenty of information about this issue in this thread.
Scholar

Re: Facebook F-Secure malware scanner

Allow me to express my frustration with this partnership. I ran my security scanner as well as the F-Secure scanner tool from the website and both returned messages indicating there is no infection of malaware on my system, yet I am locked in this endless loop of the product from Facebook and locked out of my account from the computer....on CYBERMONDAY!!! What makes this any worse than any real infection I could get from the Internet? These two companies have to get on the ball and fix this problem.

 

Please!!!

F-Secure Product Expert

Re: Facebook F-Secure malware scanner

Unfortunately, running Online Scanner from F-Secure website will not unlock Facebook. Only scanner made for Facebook can do it, but you should run it and let it finish the scan. Please check out this link. 

 

https://community.f-secure.com/t5/Security/Facebook-F-Secure-malware/m-p/73268/highlight/true#M13006

 

There are not-so-obvious steps in the Facebook flow. Sometimes people just download scanner but don't run it.

 

Scholar

Re: Facebook F-Secure malware scanner

Did both the day I posted the query. Also scanned using a third malware/virus detection tool. Results all the same: No Malware. System is clean. This is something inherent with Facebook. Any advice?

F-Secure Product Expert

Re: Facebook F-Secure malware scanner

This time the ball goes to Facebook support.

F-Secure Product Expert

Re: Facebook F-Secure malware scanner

One more thing to check... Sometimes if you have few PCs in your homestead, you should log onto Facebook and run Online Scanner on all of those systems. It can be so that PC 1 is clean and PC 2 is found infected by Facebook detection sensors. When you run scan on PC 1; Facebook still sees something suspicios on PC 2 and does not allow to log on any PCs belonging to the same IP router address.

 

Log on to Facebook to all PCs using the same account and do the scan.

Novice

Re: Facebook F-Secure malware scanner

I really REALLY don't want to outsource my computer security to Facebook. I'm a digital reporter and the idea that my computer can be only as secure as Fedbook wants is disturbing in the extreme. 

 

On Facebook's own page about the issue it says that you can skip the scan, but the fact is that you cannot. Today, prior to signing in to Facebook, I ran two different malware scans, both updated today, and they both told me my system was clean. 

 

I'm beginning to suspect this is simply because I'm running an adblocker. In any case, other than the person on the first page who reported Facebook to the better business bureau, I don't see any actual solutions. 

 

The security of our own computers must be subject to Facebook approval. This does not work for me. It's no reflection on F-Secure, but it's a very serious issue. I will not change the way my computer is configured to fall in line with any corporate demands.

 

We just want to use Facebook. We just want to share stupid memes and look at each others' Christmas pictures. Why do I have to allow Facebook to root through my computer in order to sign in?