F-secure subscirption expiry date not showing

Regular Member

Re: F-secure subscirption expiry date not showing

Oh, and one more utterly rude feature: back when I upgraded to FSIS 2012, the installer asked for my subscription code, and accepted it as it should. However, after the installaiton when I checked my sbscription, this same rude pop-up showed a whole different code! The installer never notified me during the installation that the code would change. I had to be alert and go and check the info myself. I really would like to know why on earth the subscription code was changed like that, with no warning at all? A bit late, I know, but anyway.

Regular Member

Re: F-secure subscirption expiry date not showing

F-Secure Internet Security 2013 Release 3 improvements cover the complaints I made about the rudeness of the UI. The information shown is much clearer now. Thank you.

Aspirant

Re: F-secure subscirption expiry date not showing


@Jayson wrote:

Please check in the Subscription status page.
- F-Secure > View my subscriptions > Subscription status.

I don't see a 'Subscription status page', how do I get to that?  My AntiVirus has never shown the expiry date.

 

Regular Member

Re: F-secure subscirption expiry date not showing

I was expecting someone from F-Secure to answer, but they keep missing opportunities to brag.

 

As I said in the previous reply, the fix is inclued in the latest release. It's just that they're rolling it out gradually, so not everyone has it installed yet. I happened to need a fresh installation on a new computer, so I already have seen the new release. If you are in a hurry to see it, you can do a manual upgrade.

F-Secure

Re: F-secure subscirption expiry date not showing

Hi Hönö, thanks for sharing your knowledge, and I'm happy to hear that the latest release solved your issue.  Biggles, do you now have the latest release, or are you still having this problem?

 

ChrissyT

F-Secure Community Manager

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Aspirant

Re: F-secure subscirption expiry date not showing


@Chrissy_T wrote:

Hi Hönö, thanks for sharing your knowledge, and I'm happy to hear that the latest release solved your issue.  Biggles, do you now have the latest release, or are you still having this problem?

 

ChrissyT

F-Secure Community Manager


 

Hi Chrissy

I was having email correspondence with Izan but, after I sent him the CCF logs and Diagnostic report he asked for on 5 March, I've heard nothing.  My anti-virus is still 12.56 build 100.

Former F-Secure Employee

Re: F-secure subscirption expiry date not showing

Hi Biggles,

 

I believe your issue has been resolved as we have already close the case. If you happen to have the same problem again, kindly email us back so that we can continue investigating the issue.

 

Thanks.

Best Regards,
Jagadesan

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Aspirant

Re: F-secure subscirption expiry date not showing

No, Jagadesan, that has never been addressed.  I have now installed have a more up-to-date version of Anti-Virus which has solved the other problem I has referred to but, like the previous version, there still seems no way to view the expiry date.

Former F-Secure Employee

Re: F-secure subscription expiry date not showing

Hi Biggles,

According to the SRID: 1-552293982, this case has been closed as you have mentioned that you have found a resolution. Kindly open a new case for the problem, where you are unable to view the subscription information. Please follow the link below to open a new case:-

 

http://www.f-secure.com/en/web/home_global/support/contact

Thanks.

Best Regards,
Jagadesan

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Aspirant

Re: F-secure subscription expiry date not showing

No, the SRID you quote was in connection with the problem receiving pop3 after an update.

 

On this thread, I was asking how to view my subscription expiry date, which I still can't see.