F-secure pop up happens in middle of online purchasing

F-Secure

Re: F-secure pop up happens in middle of online purchasing

Hi Jonathon!

This doesn't sound like typical behavior for F-Secure products, so as Blackcat suggested, please provide screenshots or more information so we can see what's causing this.
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Scholar

Re: F-secure pop up happens in middle of online purchasing

I have taken note and applied the applied the update, now the security is locked and I need to remove a programme?

I think my next step will be to remove F-Secure from my system and get security from a different package.THe tech Support has not been helpful and i have reported the matter to Virgin.com who first introduced me to F-Secure.I am not alone in this problem as my daughter let the tech spport take remote control of her laptop and then left her virually and send you will have top take the laptop into a workshop to be fixed .(That is after he had spent 30mins looking into the complaint and not fixing the problem)

Advocate

Re: F-secure pop up happens in middle of online purchasing

That's unfortunate, but we can't help you if you don't provide us with better information about these pop-ups. A screenshot is the best option. When you write a new post, click the image button in the toolbar above, browse your computer and select the image containing the screenshot. Then click Insert Image.

 

The pop-ups could be Adware or perhaps part of Banking Protection, or something completely different. We have no idea, so how could we help you?! Blackcat provided an example of the "pop-up" from F-Secure Banking Protection, so that should be easy to identify.

 

What do you mean with "the security is locked"?

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Community Manager

Re: F-secure pop up happens in middle of online purchasing

Hello Jonathon,

 

I'm terribly sorry to hear about your experience.

 

I'd like to investigate your and your daughters tech support experience.

 

Did you contact Virgin Media or us (F-Secure)?

Could you please let me know which email addresses you and your daughter used to get in touch?

 

Please do not post email addresses publicly, please send them to me via private message.

To do that, click on my username. On the right side you'll find a box labeled "Contact Me". In that is a link "Send this user a private message".

 

 


In reply to your initial question about advertising pop-ups: We do not have any advertising in our products. Only about 30 days prior to expiration, we'll remind you that your subscription is about to expire. That however, should not be the case for you.

As NikK requested, some more information on those pop-ups would be great, so we can figure out what they are and where they come from.

 

As to your second question, "Security is locked" and the removal of a program: I'm sorry but I don't fully understand the problem. Could you give a bit more detail please?

If you run into an issue during installation, please see my recent post here.

 

I'm looking forward to hear back from you.

 

Best regards,
Stephan

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