I was using Eset Smart security for last 5-6 yrs and never faced any problem & jst for change i brought F-secure internet security cd.
First of all when i tried to install f secure IS using cd, was surprised to find that they didn't provide offline installer.I had never came acrossd such thing earlier.
So i carried on with the F secure online installer which every time stuck at 31% & ultimately close saying no internet connection..
After i googled that problem and came across many solution.Then i updated my windows with all the patches and tried another shot at f secure.
AHH..atleast it installed now...but new surprise not a single antivirus componet working...unable to scan any file ....
Tried to update ..yeah it updated may engine like Deepguard,Gerimi,antivirus,hydra...but still unable to scan file.
Now when i try to update, downloading proceds to 9-10% n ends saying update failed..
Its sucks..pathetic software...There no internet connection prob..
It's possible that there may be a conflict with other security software, or perhaps the installation didn't go as it should have, due to a previous failed installation. Did you remove Eset fully, using their uninstall / removal tool? If not, I would suggest running it, as that may remove any debris left behind.
I would then suggest using the F-Secure Uninstallation Tool to fully remove F-Secure, and start again with a clean installation.
I have a bit similar problem, but it occurred on 29.12.2015, after I was using succesfully software for 1,5 months. I made no changes to system or add any conflicting softwares. Suddenly the autoupdate stopped working.
I have removed the F-secure twice and re-installed the program twice. No other virusscanners in use.
After last installation the programm said that not enough driver space for updates... Is 70Gt´s enough?
I have posted a ticket on 6.1.2016 and no response.
I've no idea if these will help, but there are a couple of support tools on this page, which might be worth running:
I was thinking specifically of the FSAUA-reset Tool - a tool to reset F-Secure Automatic Update Agent (FSAUA), followed by the fsdbupdate utility, which updates all databases (Antivirus, Spyware, Spam, Parental, etc) for F-Secure products running on Windows.
Don't see that it could do any harm to try them.
I reinstalled it twice but problem remains same. It is unable to update itself and none of its antivirus component is working.
I also used fsdbupdate but still problem remains .Almost wsted by 2GB data pack on this crap.
I think its better to switch back to eset.
Unable to boot the AUA-agent, following log message comes:
"2016-01-14 18:32:12.221  I: *** LOGGING STARTED *** (UTC+2:00, session: 0x3)
2016-01-14 18:32:12.221  I: reset_guts2: GUTS2 RESET TOOL ver (2.0 build 128) was run
2016-01-14 18:32:12.226  *E: init_aua_api: Failed to initialize AUA API
2016-01-14 18:32:12.226  *E: reset_guts2: Failed to initialize AUA API
2016-01-14 18:32:12.226  I: *** LOGGING ENDED ***"
Any other suggestions?
I am a bit frustrated for not taking my service request forward by F-secure. F-secure Customer Center has too long waiting minutes and no response on calls. It is absolutelly unforgettable way of handling protective software licences and paying customers.
I have highlighted about your post and the respective case opened to our Support team. One of our support team member should get back to you soon regarding this issue.
I am sorry to hear about your frustation; I hope our support can assist you further in order to resolve your issue.
Have you tried running our F-Secure Online Scanner to check for any infections on your computer?
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