F-secure fails to update

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Novice

F-secure fails to update

Hi, For some reason I cannot update F-secure safe. The subscription is valid and working on tablets etc. When I open action center I get only a blank window. Common settings window does not look right. It does not have F-secure logo and none of the links does anything. The F-secure loge in task bar is black. 2017-11-13 08:54:29.491 [0cbc.11f4] I: Connecting to 2017-11-13 08:54:29.569 [0cbc.11f4] I: Connecting to 2017-11-13 08:54:29.569 [0cbc.11f4] I: Connection failed 2017-11-13 08:55:29.574 [0cbc.11f4] I: Connecting to 2017-11-13 08:55:29.574 [0cbc.11f4] I: Connecting to 2017-11-13 08:55:29.574 [0cbc.11f4] I: Connection failed 2017-11-13 08:56:29.585 [0cbc.11f4] I: Connecting to 2017-11-13 08:56:29.585 [0cbc.11f4] I: Connecting to 2017-11-13 08:56:29.585 [0cbc.11f4] I: Connection failed 2017-11-13 08:57:29.587 [0cbc.11f4] I: Connecting to 2017-11-13 08:57:29.587 [0cbc.11f4] I: Connecting to 2017-11-13 08:57:29.587 [0cbc.11f4] I: Connection failed 2017-11-13 08:58:29.597 [0cbc.11f4] I: Connecting to 2017-11-13 08:58:29.597 [0cbc.11f4] I: Connecting to 2017-11-13 08:58:29.597 [0cbc.11f4] I: Connection failed 2017-11-13 08:59:29.602 [0cbc.11f4] I: Connecting to 2017-11-13 08:59:29.618 [0cbc.11f4] I: Connecting to 2017-11-13 08:59:29.618 [0cbc.11f4] I: Connection failed 2017-11-13 09:00:29.675 [0cbc.11f4] I: Connecting to 2017-11-13 09:00:29.675 [0cbc.11f4] I: Connecting to 2017-11-13 09:00:29.675 [0cbc.11f4] I: Connection failed 2017-11-13 09:01:19.528 [0cbc.11f4] I: Connecting to 2017-11-13 09:01:19.543 [0cbc.11f4] I: Connecting to 2017-11-13 09:01:19.543 [0cbc.11f4] I: Connection failed 2017-11-13 09:02:19.552 [0cbc.11f4] I: Connecting to 2017-11-13 09:02:19.556 [0cbc.11f4] I: Connecting to 2017-11-13 09:02:19.556 [0cbc.11f4] I: Connection failed 2017-11-13 09:02:21.076 [0cbc.11f4] I: Connecting to 2017-11-13 09:02:21.076 [0cbc.11f4] I: Connecting to 2017-11-13 09:02:21.076 [0cbc.11f4] I: Connection failed 2017-11-13 09:03:21.080 [0cbc.11f4] I: Connecting to 2017-11-13 09:03:21.080 [0cbc.11f4] I: Connecting to 2017-11-13 09:03:21.080 [0cbc.11f4] I: Connection failed 2017-11-13 09:04:21.094 [0cbc.11f4] I: Connecting to 2017-11-13 09:04:21.094 [0cbc.11f4] I: Connecting to 2017-11-13 09:04:21.094 [0cbc.11f4] I: Connection failed 2017-11-13 09:05:21.106 [0cbc.11f4] I: Connecting to 2017-11-13 09:05:21.106 [0cbc.11f4] I: Connecting to 2017-11-13 09:05:21.106 [0cbc.11f4] I: Connection failed 2017-11-13 09:06:21.116 [0cbc.11f4] I: Connecting to 2017-11-13 09:06:21.116 [0cbc.11f4] I: Connecting to 2017-11-13 09:06:21.116 [0cbc.11f4] I: Connection failed 2017-11-13 09:07:21.129 [0cbc.11f4] I: Connecting to 2017-11-13 09:07:21.129 [0cbc.11f4] I: Connecting to 2017-11-13 09:07:21.129 [0cbc.11f4] I: Connection failed 2017-11-13 09:08:21.134 [0cbc.11f4] I: Connecting to 2017-11-13 09:08:21.138 [0cbc.11f4] I: Connecting to 2017-11-13 09:08:21.138 [0cbc.11f4] I: Connection failed 2017-11-13 09:08:47.216 [0cbc.11f4] I: Connecting to 2017-11-13 09:08:47.216 [0cbc.11f4] I: Connecting to 2017-11-13 09:08:47.216 [0cbc.11f4] I: Connection failed 2017-11-13 09:08:55.221 [0cbc.11f4] I: Connecting to 2017-11-13 09:08:55.221 [0cbc.11f4] I: Connecting to 2017-11-13 09:08:55.221 [0cbc.11f4] I: Connection failed
1 REPLY 1
Superuser

Re: F-secure fails to update

Hello,

 

Sounds as broken-installation; Does it happened after any visible steps for you? Like experience with 'system restore point', 'update to another Windows build' (or another OS?), any backup-software as revert to certain date, installed any other security software?

 

If not visible any reasons (and 'clean installation' is not fix) -> maybe good to re-check that after restart system -> still trouble. And re-check that still possible to use system folders (like ProgramData for Windows) and so.

 

Thanks!