F-secure SAFE - Manual Scan - Freezes Computer.
The Computer freezes when performing a manual scan. It gets to 10% or 20% and then freezes. It is not responsive at all. I can do nothing so have to perform a hard reset using the power button.
It fails whilst trying to scan memory. Usually this is svchost.exe on various PID numbers. I captured the PID numbers prior to the software failing using tasklist and identified that it was failing on wpnservice.exe. I turned that off and re-run it. Now it freezes on dashost.exe. Unfortunately I cant turn this off as it is a core microsoft file.
Been running the F-secure-SAFE since 1st July. It is just the manual memory scan which freezes; every time. It has never worked. I can manually scan a files on the file system (hard disk) ok.
Like the software. Hate this bug! Look forward to a solution .
Here is the system details.
Windows 10 Pro.
F-secure-SAFE- ISP Vodafone version.
Antivirus 17.215.129
Family Rules 2.215.7452.4118
Common Component Framework 3.15.285
Uninstalled F-secure-SAFE and re-installed it.
Windows updated today with the latest updates: Feature update, version 1803.
Comments
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Hello,
Sorry for my reply. I'm also only F-Secure user (their home solutions).
There was such discussion (your description with 'related' view maybe):
https://community.f-secure.com/t5/F-Secure-SAFE/Manual-scan-freezes/m-p/101888
Maybe it is good to try contact F-Secure Official Support Channels (chat as example):
https://www.f-secure.com/en/web/home_global/contact-support
because it was 'fix/useful' with noted topic.
Thanks!
