F-Secure unable to got updates from Server

Aspirant

Re: F-Secure unable to got updates from Server

No, I didn't. Is this only possible during installation or as well once installed and if yes, where?

I guessing since longer time, that somewhere on my system I have blocked the access to the update-servers for F-Secure. I checked the Windows Firewall and as well the network settings but I did not find anything...

 

Regards

Matt

 

PS: before version 2013, F-Secure had a own Firewall, now it is using Windows Firewall and maybe the blocking is in there...

Senior Advisor

Re: F-Secure unable to got updates from Server

Matt,

 

The F-Secure DNS option usually starts during the fresh install of F-Secure Internet Security 2013.

 

You have to try to unselect it. See if it works. (Only during the Fresh install of FSIS 2013)

 

It might be that using the F-Secure DNS is conflicting your ISP own DNS server.

 

But can you surf the web??? When having the F-Secure DNS enabled???

 

What about your Network Settings. Did you have to key in any Static DNS ip address on your Windows Network Settings???

 

If you do, try disable the F-Secure DNS during the fresh install of F-Secure Internet Security 2013.

 

What OS are you using??? Windows XP, Vista or Windows 7??? Can you do any other software updates beside FSIS 2013???

 

Did your Router block the F-Secure DNS ip address??

Senior Advisor

Re: F-Secure unable to got updates from Server

Once you activate your subscription key it will auto update the virus definition files.

 

The next FSIS 2013 virus definition files update will be done hourly.

 

So if you try to manually updates, you might have the latest version of virus definition files.

 

It usually states that you have the latest updates.

 

You need to find out and isolate the problem one by one.

 

Which I said previously.

 

If any the methods that I shown you did not work. You need to get help from F-Secure tech support by creating a new ticket.

 

Via this site:-

 

http://www.f-secure.com/en/web/home_global/support/contact/request

 

 

Aspirant

Re: F-Secure unable to got updates from Server

Dear all

 

Problem fixed! I did the following steps:

 

1) uninstalled FSIS 2013 from control panel

2) used the installer from ftp://ftp.f-secure.com/support/tools/uitool/

3) reboot

4) manually cleaned up windows registry from all relevant F-Secure entries - this is only for advanced users...

5) installed FSIS 2013 again but without the real-time network option

6) finished installation and configuration

7) updated the virus definitions...

 

Thanks to all having posted replies to my problem. A combination of lots of your inputs solved my problem!

Regards

Matt

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Senior Advisor

Re: F-Secure unable to got updates from Server

Hi

 

Job well done!

 

That's is what I'm try to say...

 

Can I get Kudos for this?

Superuser

Re: F-Secure unable to got updates from Server

Hello,

 

> 5) installed FSIS 2013 again but without the real-time network option

> 6) finished installation and configuration

> 7) updated the virus definitions...

 

If you never turn the "F-Secure real-time protection network" option ON, then the computer is lesser protected, only about 2/3rd degree, compared to a "real-time network" enabled computer.

 

Modern security suites depend a lot on Cloud-based protections, because having everything in locally downloaded databases would prove too heavy on the system resources. Therefore, sending queries to a Cloud server farm via the public Internet is necessary to maintain a high degree of protection.

 

Bye, Tamas Feher from Hungary.