F-Secure unable to got updates from Server

Aspirant

F-Secure unable to got updates from Server

Dear all

Since 3 weeks, I try together with the F-Secure support to solve my problem of not receiving any updates. The history was:

  • I got a new installer for F-Secure Internet Security 2013
  • I installed it and since then I do not get any updates.
  • on several websites I saw, that maybe the uninstallation of version 2012 was not cleaning up all things completely and in parallel I got the uninstaller from support
  • I uninstalled the whole product with the uninstaller and I cleaned-up the windows registry
  • I started the installation again, but the problem is still occurring even when configuring google dns-server

The status of my database entries are all on "waiting for updates". In parallel I observed in the update windows, that the date of last update check is moving very fast and to very bizare dates: I got last update checks in 2006, 2010, 2012, 2014, 2026, 2077, etc.

 

Does somebody of you already had a seemless problem?

Best regards and thany you for support

Matt

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: F-Secure unable to got updates from Server

Dear all

 

Problem fixed! I did the following steps:

 

1) uninstalled FSIS 2013 from control panel

2) used the installer from ftp://ftp.f-secure.com/support/tools/uitool/

3) reboot

4) manually cleaned up windows registry from all relevant F-Secure entries - this is only for advanced users...

5) installed FSIS 2013 again but without the real-time network option

6) finished installation and configuration

7) updated the virus definitions...

 

Thanks to all having posted replies to my problem. A combination of lots of your inputs solved my problem!

Regards

Matt

15 REPLIES 15
Senior Advisor

Re: F-Secure unable to got updates from Server

Hi

 

Have you try one of these.

 

Check the readme files first.

 

ftp://ftp.f-secure.com/support/tools/uitool/

 

http://community.f-secure.com/t5/Security-for-PC/How-do-I-uninstall-the-product/ta-p/15384

 

Uninstall and reboot.

 

There must be something that is conflicting.

Former F-Secure Employee

Re: F-Secure unable to got updates from Server

Hi matt_01,

 

With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/home_global/support/contact

 

Once you have open a SRID kindly update me so that I can help to solve your issue

 

Thanks.


Best Regards,
Jagadesan

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Aspirant

Re: F-Secure unable to got updates from Server

Hi Jagadesan

I opened a ticket 4 weeks ago, but except uninstalling, new installation and changing the dns-server settings I did not got any other help... :-(

Regards

Matt

Former F-Secure Employee

Re: F-Secure unable to got updates from Server

Hi matt_01,

 

Could you provide to me the SRID so that I can take a look at the case?

 

Thanks.


Best Regards,
Jagadesan

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Aspirant

Re: F-Secure unable to got updates from Server

Jagadesan

 

Sure you can get it: SR ID:1-529190989, but the exchange was mainly in German, hope you get the content. Summary:

- I tried to use the DNS-server of google => no success

- I completely removed Internet Security incl. registry-clean up

- re-installed F-secure, but still the problem of no updates persists...

 

Thank you

Matt

Former F-Secure Employee

Re: F-Secure unable to got updates from Server

Hi matt_01,

 

With regards to your problem, I have created a new SRID for your reference. I will be analysing the case and update you as soon as possible. The new SRID: 1-533360136.

 

 

Thanks.


Best Regards,
Jagadesan

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Senior Advisor

Re: F-Secure unable to got updates from Server

Have you activate your subscription key before updating???

Aspirant

Re: F-Secure unable to got updates from Server

Yes I did. At least the license expiry date is displayed correctly in the settings.

Regs

Matt

Senior Advisor

Re: F-Secure unable to got updates from Server

Matt,

 

During installing the F-Secure Internet Security did you try to disable the F-Secure DNS?

 

See if it works...