F-Secure screen switching to not protected.

EJB
Supporter

Re: F-Secure screen switching to not protected.

Yes, obviously the diag info is vital but I have run the tool on a second, virtually identical, PC and it has the same result.

The reports are not where they should be....ie:- 'C'/users/Name/appdata/Fs...'number'.tmp.....on both PCs.

Thought they might be 'hidden' but changed both to 'Show hidden files folders' etc.

 

Keep getting the F-Secure 'upgrade' reminders on my two other PCs but will hang on for now! 

 

Superuser

Re: F-Secure screen switching to not protected.

Sorry, can't help with that. Not sure what's going on there, but I did one myself last night, and it automatically saved to the Desktop. Not bring funny, but are you sure the tool is completing it's task? Mine often pauses at about 55%, sometimes for several minutes, then it carries on.

Oh, and are you running the tool from a download, or from Start Menu > All Programs?
Highlighted
EJB
Supporter

Re: F-Secure screen switching to not protected.

I later tried the tool from 'programmes/F-Secure on the PC (Downloaded it from F-Secure prior to this).....and still couldn't find where the file was saved on both PCs....very odd!

Latest:-

Reply from support to uninstall and reinstall which I have just done......I now wait to see if I get calls from the other room saying...."It's not working again"......Here's hopingSmiley Happy

Superuser

Re: F-Secure screen switching to not protected.

Good luck! :)
F-Secure

Re: F-Secure screen switching to not protected.

Hi @EJB

 

I looked at the code and there is a problem; if support tool can't find Desktop directory it will fall back to the executable directory. Unfortunately it's executed from a temporary directory that gets deleted when it's done, so it's no wonder you can't find the package. I will create an internal bug report of this.

 

Meanwhile, you can manually specify the output file from command line to support tool like this (run from command-line):

 

fsdiag_standalone.exe --out c:\your\path\here\fsdiag.7z

 

Ville

(F-Secure R&D)

 

View solution in original post

EJB
Supporter

Re: F-Secure screen switching to not protected.

Ville,

Thank you for that information.....I did hope that I wasn't being stupidSmiley Surprised

 

The reinstallation resolved the problem and I have since upgraded my other Windows 8.1 PC with no further errors.