F-Secure screen switching to not protected.

EJB
Supporter

F-Secure screen switching to not protected.

Switch on PC (Windows 8.1).

F-Secure loads and updates.....all is well. (and updates hourly thereafter)

After a short period of time the F-Secure screen changes to 'Your PC is not protected' (with the red cross)...and says check for updates.

All updates are correct.

The PC was offered an F-Secure upgrade one or two days ago and I accepted....that is the only pertinent activity I can think of.

PC scans are clear.

Before I upgrade 2 other PCs I need to resolve this problem.....Please?

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure

Re: F-Secure screen switching to not protected.

Hi @EJB

 

I looked at the code and there is a problem; if support tool can't find Desktop directory it will fall back to the executable directory. Unfortunately it's executed from a temporary directory that gets deleted when it's done, so it's no wonder you can't find the package. I will create an internal bug report of this.

 

Meanwhile, you can manually specify the output file from command line to support tool like this (run from command-line):

 

fsdiag_standalone.exe --out c:\your\path\here\fsdiag.7z

 

Ville

(F-Secure R&D)

 

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15 REPLIES 15
Superuser

Re: F-Secure screen switching to not protected.

I'm having a not dissimilar issue, except I am being told to reboot. I think a support ticket with an attached FSDIAG is your best route, so that the tech guys can have a proper look at what's going on. Let us know if you need further help with that. :)
EJB
Supporter

Re: F-Secure screen switching to not protected.

Yes Please.......have done a fsdiag before but can't now remember how!!

Superuser

Re: F-Secure screen switching to not protected.

Support Tool (FSDIAG)

 

Support Ticket 

 

:)

Highlighted
EJB
Supporter

Re: F-Secure screen switching to not protected.

Apologies Simon...the 'Support Tool' link isn't working!

EJB
Supporter

Re: F-Secure screen switching to not protected.

Found it!!!!!!!!!!
Superuser

Re: F-Secure screen switching to not protected.

It used to work. I'll check it later. Thanks for the heads up. :)
Superuser

Re: F-Secure screen switching to not protected.

For future reference, I think you can also get to the support tool from the Start > All Programs menu.
EJB
Supporter

Re: F-Secure screen switching to not protected.

Sent a request but the fsdiag wasn't saved on the desktop....I know where it is but can't access it.

Have sent the request without the diag file!!

Superuser

Re: F-Secure screen switching to not protected.

I think you'll find they'll probably ask for it, otherwise they can't really see what's going on.