You'll have to excuse my ignorance but how does a support ticket work? When I click on that tab it takes me to the Support page for online support (as tried) and community support which is how I got this thread started. Is it simply the Request Support tab which takes me to an e-mail support request.
Yes, that's right. Fill in the form with as much detail as you can, then send it off and you should get an acknowledgement with an SR-ID number. Keep hold of that, and they should reply properly in due course.
I'll do that now. Although I'm 'fairly sure' I'm protected alright, that greyed-out line worries me a bit so I'd like to have it clarified for certain. Thanks for all your help.
Yes, I did submit a report which stated: 'it seems that your status of the security on your Mac shows protected. It is normal that the font on the F-Secure Anti Virus for Mac were bolded black'.
Although I'm still a little concerned that the line 'your computer is proteced' is greyed-out I have to take them at their word and believe it IS protected.
Many thanks and a Happy New Year to all!
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