F-Secure on iMac

Superuser

Re: F-Secure on iMac

The online chat has been a bit hit and miss lately.  It might be easier to drop a support ticket in, just to get some clarification.  :)

Scholar

Re: F-Secure on iMac

You'll have to excuse my ignorance but how does a support ticket work? When I click on that tab it takes me to the Support page for online support (as tried) and community support which is how I got this thread started. Is it simply the Request Support tab which takes me to an e-mail support request.

 

Jim

Superuser

Re: F-Secure on iMac

Yes, that's right.  Fill in the form with as much detail as you can, then send it off and you should get an acknowledgement with an SR-ID number.  Keep hold of that, and they should reply properly in due course.

Scholar

Re: F-Secure on iMac

I'll do that now. Although I'm 'fairly sure' I'm protected alright, that greyed-out line worries me a bit so I'd like to have it clarified for certain. Thanks for all your help. 

F-Secure

Re: F-Secure on iMac

Hi jimnorah,

Just checking in to make sure you got things sorted... Did you end up submitting a support ticket to receive an official answer to this issue? Please let us know what you found out!

// Chrissy
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Scholar

Re: F-Secure on iMac

Hi.

 

Yes, I did submit a report which stated: 'it seems that your status of the security on your Mac shows protected. It is normal that the font on the F-Secure Anti Virus for Mac were bolded black'.

Although I'm still a little concerned that the line 'your computer is proteced' is greyed-out I have to take them at their word and believe it IS protected. 

 

Many thanks and a Happy New Year to all!

 

Jim Knox