F-Secure not removing virus

Scholar

F-Secure not removing virus

Hello,

 

I'm running Windows 7 & use Charter Security Suite, F-Secure. When I run the scanner it shows I have a virus in C:\swsetup\ISOs\Vision Diagnostics.OSO  & F-secure can't rid the virus. I need some suggestions please. My pc is just one yr. old & I do have another yr. of warranty on it. I hate to have to do a system restore, but will as last resort.

 

I also ran the on line scanner that F secure has listed on their site & it shows NO maleware/adaware, but I noticed it only scanned about 1/4 of my files.

 

If I try to delete this file will that get rid of this virus?

 

Thanks, Janis

 

1 ACCEPTED SOLUTION

Accepted Solutions
Supporter

Re: F-Secure not removing virus

Hi Janis, it could be a false positive. Do you have a HP PC?  In doing a Google Search it brought up that it is used to burn a utility disc to check for HP hardware problems. If you have a HP, then you're fine, if not lets go from there. I too have Charter's version of F-Secure, and they are running v.9, compared to the new "store bought" 2012 version, so that may have something to do with it. You could also run a Malwarebytes scan for a second opinion.

 

 

hp diagnostic.jpg

 

Here are the links:

http://www.manualowl.com/m/Hewlett-Packard/rp5800/Manual/208704?page=9

 

https://www.google.com/search?source=ig&hl=en&rlz=1G1GGLQ_ENUS240&q=ios+vision+diagnostics&oq=ios+vi...

 

6 REPLIES 6
Supporter

Re: F-Secure not removing virus

Hi Janis, it could be a false positive. Do you have a HP PC?  In doing a Google Search it brought up that it is used to burn a utility disc to check for HP hardware problems. If you have a HP, then you're fine, if not lets go from there. I too have Charter's version of F-Secure, and they are running v.9, compared to the new "store bought" 2012 version, so that may have something to do with it. You could also run a Malwarebytes scan for a second opinion.

 

 

hp diagnostic.jpg

 

Here are the links:

http://www.manualowl.com/m/Hewlett-Packard/rp5800/Manual/208704?page=9

 

https://www.google.com/search?source=ig&hl=en&rlz=1G1GGLQ_ENUS240&q=ios+vision+diagnostics&oq=ios+vi...

 

Scholar

Re: F-Secure not removing virus

Thanks for your help & reply...Yes, I do have an HP pc. I wondered if this was the problem "false positive" being the computer runs fine & nothing has slowed down, all seems fine in that aspect.  Not to mention that  the quick clean & a couple other on line {one time} programs I ran showed no virus at all.

 

Again, thank you,

Janis DeGouff

Highlighted
Supporter

Re: F-Secure not removing virus

Your welcome, and thank you for getting back to us. Glad all is well. Smiley Happy

 

Scott

Novice

Re: F-Secure not removing virus

my code in f-scure reading false,so i'm can't exit, etc bla....
Novice

Re: F-Secure not removing virus

so,and my email in service security code,'no account'....???im confused
F-Secure Product Expert

Re: F-Secure not removing virus

Hi decha18,

 

Please contact our technical support, so we can help you with your keycode problem.

 

Click here to contact our support.

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