F Secure does not show when i log in to online banking

Mo4
Novice

F Secure does not show when i log in to online banking

F Secure does not show when i log in to online banking

3 REPLIES 3
Senior Member

Re: F Secure does not show when i log in to online banking

Hey,

Did you end up trying if rebooting helps?

Superuser

Re: F Secure does not show when i log in to online banking


@Mo4 wrote:

F Secure does not show when i log in to online banking


Hello,

 

Sorry for my reply. If previous suggestion with 'restart' will be not a fix.

Just as connection topics between each other (another recent topic with related ask);

And as my own suggestions:

 

--> with https://nordea.no F-Secure also does not show Banking Protection flyer (?); Just as example;

--> as it was maybe applied for current stable F-Secure SAFE - does it possible that your experience about try to login into online banking shortly after load system?

 

Thanks!

F-Secure

Re: F Secure does not show when i log in to online banking

We have these two known issues with Banking protection:

 

* A recent update broke Banking protection in a way that reboot is needed to make it work.

* After reboot, Banking protection will not work until 5 minutes have passed since reboot (this problem has been there already earlier).

 

In other words, if you have not recently restarted your computer (and I mean restarted, no shut down and then started, as these work differently in Windows 10) and banking protection does not kick in, restart your computer and wait for 5 minutes, then it should work. If this still does not work, contact our tech support.

 

We are working on addressing both issues.