F Secure Setup fails at License Terms screen with "Download Failed"

SC
Scholar

Re: F Secure Setup fails at License Terms screen with "Download Failed"

Is it because my boot drive is drive "E" ?

 

Advocate

Re: F Secure Setup fails at License Terms screen with "Download Failed"

My guess is that this file can't be downloaded cause it says 0 bytes as size. I tried and I can access it, it's an XML file. Can you?

https://666.spi.f-secure.com/packaging/services/spi/stubconfiguration?operatorId=666&version=55

Don't try with the link you pasted because it has a ' in the end that messes it up.

 

I have no idea about E: but it sounds unlikely that an F-Secure product would only work on C:

 

Since it's weekend now it might take until next week for someone from F-Secure to answer.

If you haven't followed my advice to send a support request with an FSDIAG file, I suggest you do that. Then wait and see if you get an answer from support or here first. You double your chances Smiley Wink

 

SC
Scholar

Re: F Secure Setup fails at License Terms screen with "Download Failed"

Hi

The link you provided comes up with a textural view of html, first few lines :-

 

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
- <response>
  <mySAInstallerDownloadURL>http://download.sp.f-secure.com/SE/common/CCFBasic/1/99/192/serviceenabler.msi</mySAInstallerDownloadURL>
  <backWebURL>guts.sp.f-secure.com</backWebURL>
  <mySAAUAChannels>CCFBASIC_1_99_192_WIN32</mySAAUAChannels>
 
Sbut no program runs, should it ?
 
AAlso I did follow your advice and send the diag log zip to thehelp desk.
 
TThanks for looking at this for me, by the way.
 
Cheers
 
 
Advocate

Re: F Secure Setup fails at License Terms screen with "Download Failed"

It's a text file so that's how it should look. So no problem accessing it then, at least not from the browser.

 

You're welcome. But now I think we have to wait for the professionals to help out :)

F-Secure

Re: F Secure Setup fails at License Terms screen with "Download Failed"

Hi

 

Interesting errors there. I have never seen that kind of problem before (and I have written that part of the code myself). It looks like it's a problem with crypto library verifying the SSL connection. I think support will have to continue from here on.

 

 

E: drive is not a problem.

 

Ville

(F-Secure R&D)

 

SC
Scholar

Re: F Secure Setup fails at License Terms screen with "Download Failed"

Hi

 

I've had not much luck with support.  They asked me to make Internet Explorer as default browser and reset my Internet Options Settings. And to flush DNS and ensure there were no hardcode in TCP/IP settings.

 

Yet none of this worked. The fact that I can download and run OnlineScanner with no problems seems to have been ignored and I wonder if i am just getting their regular reply.

 

Please can anyone help ???

 

Thanks

Superuser

Re: F Secure Setup fails at License Terms screen with "Download Failed"

I've just read through the thread again, and I can't see anywhere that you've tried another browser.  It may seem an unlikely cause of the problem, but can you try in Firefox or Chrome, just for elimination purposes, if nothing else?

 

Secondly, although it's never been installed, it still won't do any harm to run the F-Secure Uninstallation Tool, just to start again with a clean slate, so to speak.

 

I know this is clutching at straws, but anything is probably worth a try at this stage, as there doesn't seem to be any other progress in diagnosing the problem.  dunno.gif

Advocate

Re: F Secure Setup fails at License Terms screen with "Download Failed"

Simon, it's not the download that's the problem. It's when configuration files are to be downloaded during the installation process. Internet Explorer is partly integrated in Windows compared to other browsers and that's why its settings may have something to do with this. In XP for example the only way to run Windows Update is with Internet Explorer.

Anyway, the advice on the Uninstallation Tool could be worth a try.

 

If you haven't deleted browsing history, temporary files, cookies etc you should try that as well.

 

I think the difference with OnlineScanner is that it doesn't download any configuration files over SSL, as in this case.

 

Check if you have any windows updates(including optional updates) for the .NET Framework

 

@Ville as a workaround, is there any way these config files can be downloaded manually and tell the installer to don't download them?

SC
Scholar

Re: F Secure Setup fails at License Terms screen with "Download Failed"

Hi Guys,

 

Thanks for the replies, but still no luck.

 

I've run again the installation file, cleared history etc etc.  This is the last ".NET framework" update which was Sept 2013 :-

 

 Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2835393)

 

There must be a difference in the OnlineScanner and F - secure download that is causing this issue.

 

Has this ever been tested on XP ?

 

Thanks again.

F-Secure Product Expert

Re: F Secure Setup fails at License Terms screen with "Download Failed"

Hello,

 

>I've had not much luck with support.  They asked me to make Internet Explorer as default browser and reset my Internet >Options Settings. And to flush DNS and ensure there were no hardcode in TCP/IP settings.

 

If you have submitted a support case, could you share the SR ID? So we could check the case.

 

Thankyou.