F-Secure Safe "Item not found" when directed to store

Scholar

F-Secure Safe "Item not found" when directed to store

I have one free license for F-Secure SAFE. I'm trying to activate it on my new android phone. When I try to install it from the website, it redirects me to Play Store, but then the store says "Item not found". I can install SAFE from store manually but then I cannot activate my licsence. I have no idea where to find an activation code that the app requires to activate. Has any body else had this problem?

 

Thanks for help.

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert

Re: F-Secure Safe "Item not found" when directed to store

Thank you for your posting. We were aware of this issue, and the app was restored to Google Play Store on Friday evening the 24th of February.

 

Please refer to the following post:

https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-SAFE-for-Android-not/m-p/91640#M16297

Best Regards,
Jouni

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2 REPLIES 2
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RJP
Scholar

Re: F-Secure Safe "Item not found" when directed to store

Hello

Many people have experienced this problem because the link is broken.

I phoned Finnish F-Secure SAFE support in Helsinki yesterday and they did not

seem to be aware that the link has been broken for a few days prior to my ringing them.

This means that our licenses for our Android devices are running down,

not just that customers are being inconvenienced.

In my opinion, the F-Secure SAFE licensing system must be greatly improved.

RJP

F-Secure Product Expert

Re: F-Secure Safe "Item not found" when directed to store

Thank you for your posting. We were aware of this issue, and the app was restored to Google Play Store on Friday evening the 24th of February.

 

Please refer to the following post:

https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-SAFE-for-Android-not/m-p/91640#M16297

Best Regards,
Jouni

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.