F-Secure SAFE or Internet Security says "Computer is not protected"

Issue:

When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device.

Resolution:

There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected":

  • Computer is pending a restart after a Windows or product update
  • The product is not able to download the latest definition from F-Secure servers
  • The product is malfunctioning

Follow the steps below one by one, and check after each step to see if it resolved the issue:
  1. Restart the computer.
    • After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved.
  2. Perform a manual update on the product. Make sure your computer is connected to the Internet.
    • Open F-Secure SAFE or Internet Security.
    • Click Tools.
    • Click Check for updates.
  3. Uninstall and reinstall the product. It may be malfunctioning.

Article no: 000001155

Pricing & Product Info

For product info and pricing please go to the F-Secure SAFE product page

Version history
Revision #:
19 of 19
Last update:
‎12-07-2019 08:46 AM
Updated by:
 
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