F-Secure SAFE for Mac: Checking for updates failed message

Hello,

Sorry for my reply. I not really friendly with Mac (and my own F-Secure SAFE for Windows with proper updates-state).

But just as part of "any suggestions";

There was recently such topic:

https://community.f-secure.com/t5/Home-Security/XFENCE-checking-for-update-error/td-p/95094

Where discussed XFENCE ( https://campaigns.f-secure.com/xfence/ ) and troubles with "updating".

There was response from F-Secure official team (Mac team) about potential reasons and fix-action.

Maybe something related can be with F-Secure SAFE for Mac (?!); but not fixed.

You able try to use direct Support channels maybe (chat/phone, when available):

https://www.f-secure.com/en/web/home_global/contact-support

Because they able to provide proper research;

But maybe you have to re-check that there missing any potential "third party" layers as potential 'block/prevent'-point (for reaching Updates-server);

Sorry for my reply. Good if there will be proper response from F-Secure Mac team.

Thanks!

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@Miho wrote:

Thank you, Ukko for the info.

Unfortunately, the chat service has not been available.
I wait a bit more then I may give them a call to the customer service. (which I would like to avoid...)

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I provided "home-global" website, where chat indeed was unavailable. But it work already (with current my re-check)!

Just as "note": 

time to time there possible that with your "local" website there can be another situation (while "global"-website chat is unavailable, but "local" is available; and can be also when "local" is unavailable - global is available; but mainly it should be about "one design");

So - if with your experience chat still "not available" - maybe you able to re-check your 'local' F-Secure website (for example, F-Secure Suomi: https://www.f-secure.com/fi_FI/web/home_fi/contact-support ); When I create this reply - I get also "switch" for chat-window from available to "not available" (refresh page was helpful);