F-Secure Internet Security 2015/F-Secure Safe

Aspirant

F-Secure Internet Security 2015/F-Secure Safe

Although I am using a valid copy of F-secure Internet Security, My F-Secure indicates that I m using F-secure SAFE and indicates an expired application. Can you please explain?. Thanks

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Accepted Solutions
Community Manager

Re: F-Secure Internet Security 2015/F-Secure Safe

Hi @Blackhawk247,

 

If you have purchased FSIS from F-Secure, you should be having a copy of your order details in your email address registered during the purchase. But you also mention that F-Secure SAFE is showing a date till 8/19/2016 for 3 computers.

 

In your case, I would recommend to open a support ticket or chat with our support guys so that this can be checked further with your purchase details.

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5 REPLIES 5
Community Manager

Re: F-Secure Internet Security 2015/F-Secure Safe

Hi @Blackhawk247,

 

To keep your informed, I have moved your post to the Security board.

 

Did you purchase FSIS or F-Secure SAFE for your computer? If you have purchased SAFE, have you tried to login to your portal and check on your account details?

If you have not purchased SAFE, but only have purchased FSIS, did you install SAFE (may be a trial version) in your computer anytime?

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Scholar

Re: F-Secure Internet Security 2015/F-Secure Safe

I am having difficulty since latest update of Windows and fsecure on my iPad. It seems specific to trying to log into my account with Yorkshire bank. The page says the Y B certificate is out of date ,but it is not.

I can use Safari,but I am paying for fsecure safe.

Aspirant

Re: F-Secure Internet Security 2015/F-Secure Safe

Thank you for you quick reply. I purchased only FSIS but DID go to the FSIS web site to see what is the difference between FSIS and F-secure SAFE. No download was done. I've searched my system for any other install from F-secure and found nothing but FSIS. It seems like I can not find any  where on the F-secure web site of my FSIS purchase as though F-secure SAFE took over all records of my FSIS purchase.

When I log on to the website with my name and password, it indicates my subscription expired for F-secureSAFE (not FSIS) yet I still have until 8/19/2016 for 3 computers. A bit confusing.

Community Manager

Re: F-Secure Internet Security 2015/F-Secure Safe

Hi @Blackhawk247,

 

If you have purchased FSIS from F-Secure, you should be having a copy of your order details in your email address registered during the purchase. But you also mention that F-Secure SAFE is showing a date till 8/19/2016 for 3 computers.

 

In your case, I would recommend to open a support ticket or chat with our support guys so that this can be checked further with your purchase details.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: F-Secure Internet Security 2015/F-Secure Safe

Be advised... I have a working subscription for 3 computers for FSIS not F-SecureSafe. I am sorry if I mis stated this on my prior message. I've NEVER downloaded, or installed the F-secure SAFE yet I receive notices that my F-secure SAFE is no longer protecting my system. As long as my FSIS works till 8/9/2016, I will ignor any further notifications concerning  F-Secure Safe.