F Secure Booster and Conflicts (Blue Screen)
Good Afternoon,
I purchased f secure Booster Yesterday 29th June, and have used it with limited success. Every time I have tried to speed up the PC by basically defrag with the Booster, as it comes to completing the task, I get the Blue Screen.
This has happened 3 times. With this message today 30th June
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Files that help describe the problem
Mini062915-02.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 3d
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF800020D58CB
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Twice 0n 29th June with this message
Description
A problem displaying a webpage caused Internet Explorer to refresh the page using Compatibility View.
Problem signature
Problem Event Name: MSHTMLLAYOUTHARDASSERT
AppName: iexplore.exe
AppVer: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
ModName: mshtml.dll
ModVer: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
Offset: 0x0099C03D (Layout9)
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Extra information about the problem
Bucket ID: 4660488
Regards
Steve
Comments
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Update. Spent all afternoon, 2/7/15 waiting for f secure booster to delete files so that they cannot be recovered, just getting to the end and once again the Blue Screen with this error message
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 3d
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF80001B2D8CB
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini070215-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-100074-0.sysdata.xml
C:\Users\Owner\AppData\Local\Temp\WERD1CF.tmp.version.txt
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There must be something wrong with the programme, I am running Vista.
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Hello ThermaWarrrior,
Could you confirm if the problem appears when doing a Registry defrag a Hard disk defrag.
Also an application involved seems to be Internet Explorer, do you have it closed while running the the defrag?Concerning the files deletion, it could be a Harddrive issue. Could you try to run a chkdsk on the drive affected.
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Hi Ben,
It is on the Hard Disc defrag using f secure Booster, if I run defrag through the conventional way, there are no problems. Even when Internet explorer is running. With the Booster, I should be able to work as normal.
I will run the chkdsk but these are through the Microsoft channels. I have had no problems with the registry when using Booster.
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Hi,
I have just run chkdsk I started running the improve Drive Speed with Booster, it went quite quickly along but has been stuck in the same position for the past 30 minutes.
Prevent File Recovery has suddenly shot up from 4000+ to over 10000. I still cannot gain access to the problem page in Control Panel.
It is becoming very frustrating I have spent 3 days trying to sort the problem out and I am very dissappointed that F Secure do not have a direct link to Customer Service so that problems can be answered directly, instead of having to go through this forum
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Further update, I spoke to the IT man, at my local computer repair shop, He suggested that because the PC appears to crash when using facebook, try updating the quicktime player.
This I have done, which does appear to work.
Apparently if the Quick Time Player is out of date and you use Facebook, then it causes your PC to use a lot of memory and using the Booster at the same time will cause your PC to Crash.
If anyone else has had or is having the same problem, hopefully this will help you.
