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F-Secure AV for Mac - Security Cloud Malfunction Error

Novice

Re: F-Secure AV for Mac - Security Cloud Malfunction Error

Also getting "Your computer is not protected - (x) Security Cloud malfunction" on Mac (OS X 10.11.3). Running Cloud diagnostics gives in Safari: "Failed to open page. Safari can't open the page "localhost:49164/diag/dump/" because Safari can't connect to the server localhost.""

 

What should I try next?!

 

 

Novice

Re: F-Secure AV for Mac - Security Cloud Malfunction Error

Gzus, great name - I feel the same!

Same problem and still no idea how to fix it - the suggested fixes lead to another problem with another suggested fix...as you say, Gzus!

Has anyone actually resolved this?

Please...........

Community Manager

Re: F-Secure AV for Mac - Security Cloud Malfunction Error

Hi and thank you for your message,

 

I would advice you to take contact directly to our phone- or chat-support, where we can investigate the issue more deeply.

 

https://www.f-secure.com/en/web/home_global/support

Ystävällisin terveisin/Best Regards, Tapsucca
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Novice

Re: F-Secure AV for Mac - Security Cloud Malfunction Error

same problem on my system (sierra 10.12.6).

cause: name resolution for host "localhost" did not work

resolution: adding "localhost" entry  to /etc/hosts

 

diag and fixing steps:

1) tried cloud diagnostics (Alt+click on the menu bar F-Secure icon). result in browser window: "could not open..."

2) verified running process on local machine which listens on port 49155:

a) open terminal window

b) sudo lsof -n -i4TCP:49155 | grep LISTEN

result showed running process: OrspServi 129 daemon   13u  IPv4 0x864f8122f194df4b      0t0  TCP 127.0.0.1:49155 (LISTEN) => OK

3) verified name resultion

a) ping localhost inside terminal windows

result: not found

4) checked hosts file

a) sudo cat /etc/hosts

result: no entry with ip 127.0.0.1 and name localhost

5) added entry to hosts file

a) sudo nano /etc/hosts

b) added line 127.0.0.1<space><tab>localhost<cr>

c) verified name resultion again with "ping localhost" => worked

 

=> cloud function was working again.

 

Aspirant

Re: F-Secure AV for Mac - Security Cloud Malfunction Error

I got Security Cloud Malfunction problem that was slightly different.

 

I noticed that Security Cloud Diagnostics tried to open diagnostics page using HTTPS. OrspService was running OK but it just was not reachable.

 

I fixed my issue with the following steps:

 

1. I opened ~/Library/Cookies/HSTS.plist with xcode

2. I removed entry for localhost and saved the file

3. Restarted

 

It should be OK also to delete ~/Library/Cookies/HSTS.plist file and restart if editing is not possible.