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Emails on some iOS devices only partly loaded on poor connections

Symptoms

The user receives an F-Secure SAFE invitation email to an iOS native mail client with Gmail but is not able to read the email because the content is only partly loaded.

Diagnosis

Based on our investigation, the issue seems to be limited to some iPhone and iPad users, and it looks like the reason for the issue is a poor Internet connection. We have no evidence of it but other platforms may also be affected by this.

Solution

Make sure that your Internet connection is working and that the signal is strong enough.

Pricing & Product Info

For product info and pricing please go to the F-Secure SAFE product page

Version history
Revision #:
3 of 3
Last update:
‎06-02-2017 02:39 PM
Updated by: