08-01-2012 03:11 PM
I am new in the community,and I don´t have very much experience with computers,so you better talk to me like you would do with a bloddy beginner.
At christmas 2011 I got a new notebook (Lenovo ThinkPad L520,Windows7Prof.,i5-2430M,4GB-RAM,500GB HD.
I also got a download-link for f-secure 2012.Preinstalled was a test-version of norton,which I complete uninstalled,then installed F-Secure,restart of the laptop: Everything seemed to be o.k.,no warnings were shown.
The following day after starting the PC,I got the following warning from the Lenovo ThinkVantage-Toolbox:
- Your antivirussoftware is not activated.
- Firewall not working,instead of this now windows-firewall is set on.
From windows i get the same warnings.
I clicked on "activate computer-security",then a window appears which shows for about 30 seconds,that computer-security is activating now,then the window closes,and I have the same warnings as I had bevore.
From that day on one day everything was o.k.,no warnings at all, another day the same warnings as I told above.Now since new year I have these warnings every day.
Yesterday I saw in F-secure downloads,that the last updates ( hydra and aquarius) are downloaded but not installed.Is this normal?
At 27.12.2011 I sent this problem to F-Secure together with the fsdiag,until now I have no feedback.
What should I do now?
Uninstall the product and try to reinstall? I don´t know wether the downloadlink (it was a present!) works a second time.
Download other Security-software? But someone has payed for F-Secure.
In the German Lenovo community I only get the answer: Uninstall and buy another one.
Does anyone have an advice for me?
08-01-2012 03:42 PM - edited 08-01-2012 03:46 PM
as you already sent the fsdiag to F-Secure please post the SR-ID here. The Team will pick it up and try to find out what is going on.
After download of new signatures it always takes some time to verify and take them into use.
Just observe the status of F-Secure and not what Windws or other software is reporting (at least not in the first step).
The question is: is F-Secure running correct and the security centers are false or is F-Secure malfunctioning.
08-01-2012 06:47 PM
that´s the question I had asked myself already: Is F-Secure running correct and only windows and Lenovo show me incorrect warnings? May be, but I don´t know how to find out.
Here the SR-ID: 1-487181081
PS: Thanks for the info about the new signatures.
08-01-2012 06:56 PM
Forgotten to mention:
If I open the Launch-Pad and then click on online-safety comes the message,that it is working,the green icon is to see.
If I click on Computer-Security,the little window as mentioned above opens and shows: "Wird aktiviert" for about 30 seconds,then the window closes and I have the same warnings from windows and Lenovo as bevore.
09-01-2012 11:20 AM
Today f-secure seems to work perfect,no warnings from windows or Lenovo,F-Secure itself says that everything is allright.
So I made a full computer-scan,nothing was found,only 2 SYS-files could not be scanned.
By the way: Hydra and Aquarius are installed now.
As far as I know my computer,after the following START of the engine I willhave the same trouble as bevore.
10-01-2012 08:11 PM
Today the same problem, F-Secure does not work.
Now my dealer told me to uninstall F-Secure and then install again. He gave me a new downloadlink for installing f-secure.
He thinks, then it will work.
How can I uninstall? I can´t find F-Secure in the programms.
I know,it is hard for you to give me advice for uninstalling, but I will install again!!
I have paid....and on my Desktop-Computer it is running perfect..
10-01-2012 09:33 PM
Did you request support? If didn't, try this:
Here's step-by-step instruction for uninstalling(for grandmas)
There also was uninstallation tool made by F-Secure, which removes every bit of anti-virus/internet-security. But don't know where is it.
10-01-2012 09:35 PM - edited 10-01-2012 09:37 PM
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