Assuming your subscription is valid, and you've no other security software on the machine which may be causing a conflict, I think you may need to:
The update issue has now been fixed. If you are still seeing this issue, please let us know.
So i also submitted 2 undetected sample during this days which you've been into problem or busy with something more real. and yet i have no response from the LABS after more than 48 hours, is there anyway i can check their status?
No! The problem is N O T fixed! See also this thread:
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