cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot start a scan

Highlighted
Aspirant

Re: Cannot start a scan

Yes, it seems that the Shaw interface is at least one year old, but since the program is supplied for free to Shaw customers it's up to them to update it.

Also every time in order to manually update  the latest virus definitions I have to download a fresh copy of "fsdbupdate9" then run it and reboot the computer.

Just did that and it the definitions are now updated to 2:36 PM PST today.

Got in touch with Shaw support and they are aware of the automatic update problem and will notify me when this is fixed.

 

Handries
F-Secure

Re: Cannot start a scan

Hi,

 

Just to check, do you have a software called Trusteer Rapport? If you do, or are unsure, please check our KB article again, as we have identified and fixed a conflict with Rapport: http://www.f-secure.com/en/home/kb/15626.

Regards,
Tack
F-Secure Customer Care
Superuser

Re: Cannot start a scan

Hi Tack,

 

yes, he had Trusteer. see a few post below / above...

 

BR

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

F-Secure

Re: Cannot start a scan

Hi,

 

Oops, thanks for the pointing that out.. *embarrassed *, should read threads more carefully next time.. Smiley Wink

Regards,
Tack
F-Secure Customer Care
Aspirant

Re: Cannot start a scan

It seems that a new problem has arisen with "fsdbupdate9", as now when I run it a message appears: "ERROR could not extract - file corrupted", so right now I'm again not able to update my virus definitions.

The present ones are 2 days old.

How can this be corrected?

 

Handries
Superuser

Re: Cannot start a scan

Hi,

 

clear your browser cache and download again. The downloaded file is corrupted.

 

Or verify the MD5/SHA CRC-Checksum.

 

BR

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Aspirant

Re: Cannot start a scan

Hi Matthias,

 

Did follow your advice, but it did not do the trick.

As far as "to verify the MD5/SHA CRC-Checksum" is concerned, I'm not too computer savvy, and I'd rather not muck around in the registry.

Do you think that  running the rescue disc again might help with this problem?

Handries