Cannot start a scan

Aspirant

Cannot start a scan

I'm having problems with a Virus and Spyware protection malfunction and consequently am unable to run a manual scan.

First I re-booted my computer which did not solve the problem after that I decided to uninstall and reinstall Shaw Secure (rebranded F-Secure) but that did not solve the problem either.

Any suggestions in how I can solve this problem as I'm concerned that I still am fully protected and a alert popped-up from the Window Security Center .

Handries
1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: Cannot start a scan

Here is the link you are looking for:

 

ftp://ftp.f-secure.com/support/tools/emergency-cd/

 

Use that to check the system.

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

View solution in original post

16 REPLIES 16
Superuser

Re: Cannot start a scan

Hi,

 

did you run the rescue-CD on your system?

 

BR

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Aspirant

Re: Cannot start a scan

Sorry but I don't have a rescue disc, as I did not know that F-Secure has one.

Just now I ran the F-Secure Health Check, and found out that I don't have anti-virus and spyware protection, while when I open Shaw Secure it states that my computer is fully protected but automatic update under settings tells me that the virus definitions etc. have never been updated, and I am unable to download them.

This is very concerning to me.

Handries
Superuser

Re: Cannot start a scan

Here is the link you are looking for:

 

ftp://ftp.f-secure.com/support/tools/emergency-cd/

 

Use that to check the system.

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

View solution in original post

Scholar

Re: Cannot start a scan

Aspirant

Re: Cannot start a scan

Thanks Phil, that seems to do the trick, as I checked the manual scan and it works, also the icon in the systems tray now has a message: "Your virus definitions are very old" and a little red circle with a white "x" in it is flashing continuously so presumable it's updating this right now.

Handries
Aspirant

Re: Cannot start a scan

The program is operating normally now except this morning I noticed that the automatic virus update still does not work as the last one was yesterday at 10.02 am PST and nothing today. 

I did run the two files: “fsau-reset” and “fsdbupdate9” which did not solve this problem.

Also I unistalled: “Trusteer Rapport” since there may be a conflict between that program and F-Secure,

Hope that this will be fixed soon,

Handries
Superuser

Re: Cannot start a scan

Hi,

 

right click on the icon, then info. What version is in use?

 

BR

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Highlighted
Aspirant

Re: Cannot start a scan

Hi Matthias,

 

The version being used is" Shaw Secure 9.01 build 105 a co-branded version of F-Secure.

This is the other information given: 

F-Secure Anti-Virus 9.10 build 1526,1

F-Secure Automatic Update Agent 8.25 build 3737

,F-Secure User Interface 9.01 build 5078

,F-Secure Management Agent 8.10 build 30088

F-Secure Parental Control 8.40 build 15270

F-Secure E-mail filtering 1.02 build 7380

F-Secure Network connections 6.24 build 103

F-Secure Email Scanner 6.00 build 432

F-Secure DeepGuard 2.20 build 146

F-Secure Online Help 2.00 build 1450

Customization 

F-Secure Service News 1.00 build 140

F-Secure Browsing Protection/SW 1.10 build 5617

F-Secure Browsing Protection/ES 0.70 build 530

Handries
Superuser

Re: Cannot start a scan

Please ask at your ISP if they could send you the link to the latest build. I am not sure if you are using the latest.

 

The not-co-branded build is 9.12_112, but that does not need to mean something.

 

If reinstallation doe not work, then I am out of options and you need to go the long path with providing fsdiag to shaw.

 

Sorry!

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de